IT Support Intern

4 months ago

Banbury, United Kingdom Haas F1 Team Full time

MoneyGram Haas F1 Team is unique - on and off the track. We don’t follow the status quo and we’ve made a name for ourselves as the team who does things differently. You might’ve seen us on Netflix or know that we’re the only American-owned team on the Formula 1 grid, but we’re also more than that.

We have three HQs - Kannapolis in the US, Banbury in the UK and Maranello in Italy - each staffed by passionate, loyal and hardworking advocates. At Haas, you’ll be involved in many different areas of the team, an assortment of projects and plenty of hands-on experience while collaborating with some of the best minds in the world.

Yes, you’ll learn from us, but we expect to learn from you too

General Summary:
Key Responsibilities:

- Provide 1st line technical support and troubleshoot technology issues (walk-up, phone, Teams & Service Desk) to onsite and remote users.
- Manage workload in our Service Desk platform, operating to defined service level agreements and triaging calls.
- Learn and assist in the administration and troubleshooting of IT services and systems including but not limited to: Windows, ServiceNow, Active Directory, Microsoft 365 and SharePoint.
- Help develop and promote an innovative and proactive IT Service Delivery function.
- Promote teamwork and effective communications to develop working relationships between all personnel and departments.
- Assist with asset, stock and license management.
- Perform new starter account, hardware and software provisioning.
- Perform end-user computer upgrades and migrations.
- Develop scripts and code to assist in task automation.
- Maintain video conference and meeting room systems.
- Support F1 specific and hardware and software.
- Ensure any reoccurring checks are completed in a timely fashion.
- Ensure up to date documentation and accurate reporting as required.

Specialized Knowledge and Skills:

- Good understanding of Microsoft desktop environments and familiarity with Active Directory and Microsoft 365.
- Good understanding of end-user computer hardware troubleshooting, maintenance and repairs.
- Good awareness of cyber security.
- Knowledge of scripting languages such as Microsoft PowerShell.

Soft Skills:

- Be self-driven and be able to work with mínimal supervision.
- Be reflective and continually seek to improve and enhance the teams service, platforms and processes.
- Be able to thrive in a team environment, being dependable and a reliable team player.
- A quick thinker, be a flexible and adaptive character with the ability to react and solve problems with speed and efficiency, sometimes under high pressure.
- Be innovative, creative and forward thinking, encouraging others to be also.
- Be passionate for identifying opportunities to introduce automation and orchestration in security systems and processes.
- Must have excellent communication skills and be willing to continuously learn and improve themselves.

General Responsibilities:

- Promote teamwork and effective communications to develop working relationships between all personnel and departments.
- Adhere to all IT, Health & Safety and wider business processes.
- Follow all safety regulations in all venues.
- Other duties as assigned by the Global Technology Operations Manager or their designee.

Education and Work Experience:

- GCSE, High School diploma or equivalent required. Working towards further education such as BSc or MIS in an IT related qualification is desirable. Demonstrate strong computer skills, a keen interest in technology, and a passion to learn in the role.
- IT certifications are advantageous.
- Exposure to racing and international environments is advantageous.

Work Environment Physical Demands:
An ability to work and prioritize within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role may require occasional international travel and a willingness to work long and flexible hours including some weekends.

This position may require lifting to 50 pounds, repeated bending, squatting and manual dexterity. Fast
- paced work environment requiring heavy mental demands. Work environment includes machinery, race cars, 7-post and other rigs, grinding debris, and hazardous fluids. All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.
- This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager._

At MoneyGram Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment t

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