Customer Care
3 weeks ago
**Customer service receptionist**
**£18,000 - £23,000**
**London**
My client are looking for a community associate to provide service information and resolve any customer queries. This position will sit within the receptionist's team where you will also be responsible to the smooth running of the reception area. The rightindividual will be extremely empathetic and patient with great communication skills.
**Responsibilities**:
- Managing meeting rooms. postal and administration duties
- Keep records of customer interactions, process customer accounts and file documents
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client
- Update customer information in the customer service database during and after each query
- Assist in managing regular events and activities
**Experience**:
- Strong IT skills
- Excellent communication and presentation skills
- strong receptionist/customer service experience
- Strong phone contact handling skills and active listening
- Organised and able to prioritise work activity.
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