Customer Care Manager
4 weeks ago
Customer Care Manager
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Company Overview
An opportunity to join the fastest-growing beauty company in the UK.
Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide.
We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead our team in providing industry-leading customer experiences. Our Customer Care team is at the heart of Chāmpo, every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and delightfully.
If you’re a successful customer care representative looking for your next step in a dynamic environment with real responsibility then we invite you to apply to join our team.
Core Responsibilities
- Lead, motivate, and inspire the customer care team to deliver exceptional service. Providing ongoing training and support to enhance team performance in a collaborative work environment.
- Happy to be hands-on, responding to customer queries and questions across our different interaction platforms to support the team when required.
- Oversee the resolution of customer inquiries, concerns, and escalations promptly and effectively. Monitor customer interactions across all channels to ensure consistency and quality or responses and that industry-leading service levels and response times are met.
- Analyse customer feedback to identify trends and opportunities to proactively answer questions before they are asked, working closely with other departments to address customer issues and implement preventive measures.
- Continuously assess and improve customer care processes, sharing agreed KPIs across the business to enhance efficiency and effectiveness. Identify and implement technology solutions to streamline customer interactions where required.
- Collaborate with other departments, including marketing, sales, and product development, to ensure a seamless customer experience. Provide insights and feedback to improve products and services.
- Work as a key member of the team that builds, nurtures and engages our online community of customers, influencers and advocates, building social proof with customer testimonials and reviews.
Qualifications/Skills:
- Solid experience within customer service roles. This role would suit an individual looking to step into a management position.
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and external partners.
- Detail-oriented with exceptional organisational skills to manage multiple projects and priorities simultaneously.
- Thrive in a fast-paced environment
Additional info:
- 1-2 days pw in the office
- Likely to need to cover school holidays at times
- The company offers a base salary plus 25 days holiday.
- NEST pension,
- Generous product allowance
Please note this role is being recruited exclusively by Veblen International, all 3rd party direct applications will be passed via the agency.
-
Customer Care Manager
3 weeks ago
Central London, United Kingdom Bluebird Care Full timeJob description Customer Care Manager - Westminster, NW1 6RA We are recruiting a full-time Customer Care Manager to join the Bluebird Care Westminster, Kensington & Chelsea team who will help deliver the gold standard of care to our discerning customers across our area. Working in an award-winning care service that helps support people live...
-
Customer Care Manager
2 weeks ago
Central London, United Kingdom Bluebird Care Full timeJob description Customer Care Manager - Westminster, NW1 6RA We are recruiting a full-time Customer Care Manager to join the Bluebird Care Westminster, Kensington & Chelsea team who will help deliver the gold standard of care to our discerning customers across our area. Working in an award-winning care service that helps support people live...
-
Customer Care Manager
4 weeks ago
London, United Kingdom Chāmpo Full timeCustomer Care Manager An opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead our team in...
-
Customer Care Manager
4 weeks ago
London, United Kingdom Chāmpo Full timeCustomer Care Manager An opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead our team in...
-
Customer Care Manager
1 month ago
London, United Kingdom Aspire Recruitment Full timeCustomer Care Manager New builds £50k Temp to perm South Manchester Hybrid 08:30- 5pm but this can be flexible An exciting opportunity has arisen with a new build leader, the Customer Care Manager and the team are well known for their excellent customer support. The Customer Care Manager will lead the customer experience team and assist with pre completion...
-
Customer Care Manager
1 month ago
London, United Kingdom Aspire Recruitment Full timeCustomer Care Manager New builds £50k Temp to perm South Manchester Hybrid 08:30- 5pm but this can be flexible An exciting opportunity has arisen with a new build leader, the Customer Care Manager and the team are well known for their excellent customer support. The Customer Care Manager will lead the customer experience team and assist with pre completion...
-
customer care manager
1 week ago
London, United Kingdom Tdm Recruitment Full timeCustomer Care Manager If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.£55,000South West LondonWe are working with a leading developer investing in great design and architecture, focussing on customer care, sustainability, energy efficiency, technology and the use of modern...
-
Customer Care Manager
2 weeks ago
London, United Kingdom MAPAL Group Full timeMAPAL Groupis looking for anEdinburghbased Customer Care Manager.This role reports to Customer Care Team Lead.AtMAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service will make us...
-
Customer Care Manager
4 weeks ago
London, United Kingdom Chāmpo Full timeJob Description Customer Care Manager Company Overview An opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer...
-
Customer Care Manager
4 weeks ago
London, United Kingdom Champo Full timeJob DescriptionCustomer Care ManagerCompany OverviewAn opportunity to join the fastest-growing beauty company in the UK. Champo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager...
-
Customer Care Manager
4 weeks ago
London, United Kingdom Chāmpo Full timeCustomer Care Manager Company Overview An opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead...
-
Customer Care Manager
4 weeks ago
London, United Kingdom Chāmpo Full timeCustomer Care ManagerCompany OverviewAn opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead our...
-
Customer Care Manager
4 weeks ago
London, United Kingdom Chāmpo Full timeCustomer Care Manager Company Overview An opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead...
-
customer care manager
2 weeks ago
London, United Kingdom tdm recruitment Full timeCustomer Care Manager £55,000South West LondonWe are working with a leading developer investing in great design and architecture, focussing on customer care, sustainability, energy efficiency, technology and the use of modern methods of construction.They are looking for an experienced Customer Care Manager, with a minimum of 2 years’ experience working a...
-
customer care manager
2 weeks ago
London, United Kingdom tdm recruitment Full timeCustomer Care Manager £55,000South West LondonWe are working with a leading developer investing in great design and architecture, focussing on customer care, sustainability, energy efficiency, technology and the use of modern methods of construction.They are looking for an experienced Customer Care Manager, with a minimum of 2 years’ experience working a...
-
Customer Care Manager
2 weeks ago
London, United Kingdom Chāmpo Full timeAn opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead our team in providing industry-leading...
-
Customer Care Manager
4 weeks ago
London Area, United Kingdom Chāmpo Full timeCustomer Care ManagerCompany OverviewAn opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead our...
-
Customer Care Manager
4 weeks ago
London Area, United Kingdom Chāmpo Full timeCustomer Care Manager Company Overview An opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead...
-
Customer Care Manager
4 weeks ago
London Area, United Kingdom Chāmpo Full timeCustomer Care ManagerCompany OverviewAn opportunity to join the fastest-growing beauty company in the UK. Chāmpo is a dynamic and innovative hair care business that’s dedicated to delivering exceptional products and customer experiences to customers worldwide. We are seeking a smart, highly motivated and people-focused Customer Care Manager to lead our...
-
Customer Care Manager
2 weeks ago
London, United Kingdom Jadedldn Full timeFrom the time the Jaded customer orders, through to delivery to their home, our customer care team works to monitor customer orders and ensure seamless delivery to the customer. In the event a customer should contact our customer care team via email, live chat, or social media, the team is ready and empowered to provide flawless service and resolve the...
