![PMR](https://media.trabajo.org/img/noimg.jpg)
Night Resident Services Associate
1 month ago
PMR are seeking an experienced Night Resident Services Associate to join a busy team at a Build to Rent development in Milton Keynes.
The Night Resident Services Associate should be able to deliver a responsive and outstanding customer service to our residents. Each day will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, andemploy a diverse set of inter personal and organisational skills. Dealing with residents can be a demanding role and does require a level of maturity, the ability to empathise and a strong sense of perspective.
**Principle Duties and Responsibilities**:
- Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, investor and clients, and both prospective and current residents
- Management of complaints/problems/issues arising from Residents, ensuring that all complaints are dealt with quickly and efficiently. This requires strong and efficient communication skills, maturity, an abundance of common sense and the ability to staycalm in a crisis.
- Maintain and uphold a high standard for community check appeal by conducting routine inspections of all community amenities and common areas, and working with the service team or other teams to ensure that all areas are well-maintained
- Executes and assists with activities to support of the community's leasing team and lease renewal program.
- Executes and assists with activities to in relation to any community activities and events.
- Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual.
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriateindividual.
- Follows health & safety procedures and policies in accordance with company, community, and departmental policies & procedures
- Identifies areas for improvement and offers suggestions and recommendations to optimise efficiency and productivity.
- Keeps abreast of current changes in technology, processes, and standards within the industry and area of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications,or utilising other appropriate methods to obtain business and professional information, and applies knowledge and practices to area of responsibility
- Ability to keep sensitive information highly confidential at all times
- Day to Day concierge type services as required by the Development such as handling parcels, delivering post and other reasonable requests.
**Experience**:
- Ideally, proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates an independent position of working within customer service and experience background.
- Proficiency in executing exceptional customer service within a customer facing role.
- Excellent written and spoken English.
- IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
- SIA licence preferred.
**Personal specification**:
- Excellent relationship building skills, both with entirely new and long term residents.
- Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
- Works exceptionally well within a team dynamic and contributes to an established open culture.
- Ability to build positive and productive working relationships with colleagues
- Ability to follow company policies and procedures
- Excellent communications skills, demonstrating the ability to liaise effectively & efficiently with people from diverse cultures, backgrounds and work levels
-
Resident Service Associate
1 month ago
Milton Keynes, United Kingdom ONE PROPERTY RECRUITMENT LTD Full timeOne Property Recruitment have been instructed on the search for a Resident Service Associate based in Bedfordshire. This position is within the Build to rent sector and it is an extremely exciting niche development. The Residents Service Associate is a vital member of the front of house team. This role would be perfect for someone who has at least 2 years’...
-
Resident Services Associate
7 days ago
Milton Keynes, United Kingdom ONE PROPERTY RECRUITMENT LTD Full timeOne Property Recruitment are seeking a Resident Services Associate in the Milton Keynes area. This is a site based role focused on customer service and lettings. Our client is a Leading Operator in the Build to Rent Sector, an industry that has taken over and changed the rental market for the better with high quality apartment buildings that include extra...
-
Resident Services Associate
2 months ago
Milton Keynes, United Kingdom Cobalt Recruitment Full time**Resident Services Associate (Build To Rent)** **Based Milton Keynes** **5 days per week, 1 in 3 Saturdays** An exciting position with one of the UK's leading Build to Rent operators have become available for a high end, luxury residential development in Milton Keynes. The company have won several awards and have gone from strength to strength with a...
-
Milton Keynes, United Kingdom Grainger plc Full time**Role Overview** A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the Grainger standard and to assist in the prompt letting of the properties at the respective site. **Desired Skills & Experience**: - Previous experience working in...
-
Milton Keynes, United Kingdom Grainger plc Full time**Role Overview** A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the Grainger standard and to assist in the prompt letting of the properties at the respective site. **Desired Skills & Experience**: - Previous experience working in...
-
Resident Services Associate Build to Rent
3 days ago
Milton Keynes, United Kingdom PMR Full timePMR are seeking an enthusiastic Resident Services Associate to provide exceptional customer service to an existing build to rent residential development in Milton Keynes! The salary on offer is up to £26,000. The shift patterns are 5 over 6 days (Monday to Saturday), working 9 hour shifts between 8am and 8pm. As the main point of contact with the residents,...
-
Resident Services Leasing Associate
1 week ago
Milton Keynes, United Kingdom PMR Full timeA pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the company standard and to assist in the prompt letting of the properties at the respective site.Responsibilities: Deliver the customer service strategy and standards.Conducting viewings and support with...
-
Senior Resident Services Manager
4 weeks ago
Milton Keynes, United Kingdom Jackson Sims Recruitment Ltd Full time**Senior Resident Services Manager - BUILD TO RENT** **Location: Milton Keynes** **Monday - Friday, 9am - 5:30pm - On Site** **The main scope of the Senior Resident Services Manager is to support the Regional General Manager in the safe management of the operations of relveant sites. You will be managing face to face enquiries from all customers,...
-
Senior Resident Services Manager
2 months ago
Milton Keynes, United Kingdom Cobalt Recruitment Full timeSenior Resident Services Manager Based Milton Keynes Monday to Friday My client, the UK's leading Build To Rent operator, is seeking an energetic and dedicated individual to join their team in Bucks, managing two BTR developments. The company have won many awards and have gone from strength to strength with a real focus onthe Private Rented Sector. They...
-
Nights Care Assistant
2 weeks ago
Milton Keynes, United Kingdom HC-One - Highclere Full time**About The Role**: Highclere, Milton Keynes MK14 7NH Please note that this role is for NIGHTS only. In your role as a Care Assistant at HC-One, you’ll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just...
-
Senior Resident Services Manager
2 months ago
Milton Keynes, United Kingdom PMR Full timePMR are seeking an experienced Senior Resident Services Manager for a well-established provider of Build to Rent homes in Milton Keynes! **OVERVIEW**: - Responsible to lead, manage, and deliver the onsite resident operations across two developments in line with the company standards - Ensure that all residents receive an excellent service, the asset...
-
Resident Liaison and Admissions Manager
1 week ago
Milton Keynes, United Kingdom HC One Full timeNow hiring for our luxury care home in Milton Keynes. coming soon! HC-One is looking to build a brilliant team for The Applewood care home, a state of the art, luxury care home located in Milton Keynes, due to open later this year and we're hiring a Resident Liaison and Admissions Manager. A HC-One Resident Liaison and Admissions Manager is responsible for...
-
Waking Night Support Worker
1 week ago
Milton Keynes, United Kingdom Profile Resourcing Limited Full time**Waking Night Support Worker** **Salary: starting salary £9.90 per hour** **Hours: You will work on a fortnightly rotation - working 9:45pm to 7:15am 3 nights one week and 4 nights on the opposite week including every other weekend. Contract is for 37.5 hours a week. Initially as part of a 3 month fixed-term contract withthe option to extend.** Are you...
-
Waking Night Support Worker
2 weeks ago
Milton Keynes, United Kingdom Profile Resourcing Full time**Waking Night Support Worker** **Salary: starting salary £9.90 per hour** **Hours: You will work on a fortnightly rotation - working 9:45pm to 7:15am 3 nights one week and 4 nights on the opposite week including every other weekend. Contract is for 37.5 hours a week. Initially as part of a 3 month fixed-term contract with the option to extend.** **Are...
-
Resident Experience Assistant
3 weeks ago
Milton Keynes, United Kingdom Savills Management Resources Full time**Purpose of the Role** To provide on-site property management services to an exciting new build to rent development in the heart of Milton Keynes comprising of 306 units. Responsible for the delivery of a first-class customer experience along with a team of 5 who will be responsible for all front of house services including administration, compliance,...
-
Resident Experience Assistant
1 week ago
Milton Keynes, Buckinghamshire, United Kingdom Savills Management Resources Full timePurpose of the RoleTo provide on-site property management services to an exciting new build to rent development in the heart of Milton Keynes comprising of 306 units. Responsible for the delivery of a first-class customer experience along with a team of 5 who will be responsible for all front of house services including administration, compliance, events,...
-
Resident Liaison Officer
1 week ago
Milton Keynes, United Kingdom Wates Full time**We have an opportunity for a Resident Liaison Officer** to join our Wates Living Space responsive maintenance team in Milton Keynes. Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. **Key Accountabilities will...
-
Hotel Night Supervisor
1 week ago
Milton Keynes, United Kingdom Compass Group Full time**Hotel Night Supervisor at Kents Hill Park** Kent's Hill Park is part of The Venues Collection; five easily accessible properties located across the UK - a division of Levy UK + Ireland. As our Hotel Night Supervisor you will help represent the Management during the night. You will support the Night Manager and the Front Office Manager in all aspects of...
-
Freelance Site Manager
1 week ago
Milton Keynes, United Kingdom PSR Solutions Full timePosition: Freelance Site Manager (Nights)Rate: £(Apply online only) per dayRegion: Milton Keynes, BuckinghamshireIndustry: ConstructionMy client is seeking a Freelance Site Manager to be based on a scheme in Milton Keynes covering internal and refurbishment works on night shifts and some day shifts. Requires a degree of flexibility. The organisation is a...
-
Freelance Site Manager
1 week ago
Milton Keynes, United Kingdom PSR Solutions Full timePosition: Freelance Site Manager (Nights) Rate: £(Apply online only) per day Region: Milton Keynes, Buckinghamshire Industry: Construction My client is seeking a Freelance Site Manager to be based on a scheme in Milton Keynes covering internal and refurbishment works on night shifts and some day shifts. Requires a degree of flexibility. The organisation...