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Resident Services Leasing Associate, Milton Keynes

4 months ago

Milton Keynes, United Kingdom Grainger plc Full time

**Role Overview**
A pivotal member of the front of house team,
ensuring that Residents receive an excellent
service, the building is maintained and managed
efficiently to the Grainger standard and to assist in
the prompt letting of the properties at the
respective site.

**Desired Skills & Experience**:

- Previous experience working in organisations

providing market rental properties, travel &
tourism or hospitality is essential
- Previous leasing experience is essential
- Awareness of H&S requirements on site and a

demonstrable ability to implement H&S when
required
- Strong experience working at business/private

events would be beneficial
- Previous experience of working in a team
- Strong written and verbal Communication
- Qualifications in property or customer service

would be advantageous
- Previous experience of working towards and

achieving targets
- A good communicator with strong interpersonal

skills, including the ability to listen
** Responsibilities will include, but are not**
**limited to**:

- Deliver the Grainger customer service strategy

and standards.
- Conducting viewings and support with lettings

journey
- Work closely with the Lettings Manager to

ensure properties are presentable for letting
- Manage in-bound leads using Salesforce, and

ensure prospective customers are kept in
contact with available properties
- Provide effective feedback to lettings

managers with customer feedback via
Salesforce
- Commence the leasing journey through

Salesforce and carry out Right to Rent checks
and review references
- Work as a cohesive member of the Resident

Service and wider operations team
- To ensure the delivery of high-quality services

including front & back of house functions,
amenity space management, voids & unit
management, tenancy, income management
and tenant involvement
- Manage & co-ordinate resident bookings of

amenity space and cleaning as required
- Identify opportunities for enhanced service

delivery to optimise customer experience
- Meet & Greet residents and handle complaints

to an effective resolution
- Prepare and ensure the delivery of shift

handover documents
- Log all, distribute and receipt keys, parcels and

visitors
** Resident Services**
**Leasing Associate**
Milton Keynes

**Job Title**
Resident Services Leasing
Associate

**Industry**
Real Estate

**Employment Type**
Permanent

**Salary and Package**
Competitive salary and benefits

**About Grainger**
- These are exciting times for Grainger plc, an

award-winning FTSE250 property company.
As the UK’s largest listed residential landlord,
we are leading the way in the UK private rented
sector and build-to-rent sector. Over the next
five years our business will double in size, from
a £3.2bn portfolio of c.9,650 rental homes in
operation today, we are adding c.6,800 homes
through our £1.8bn development pipeline.
- We operate in one of the most exciting and

newest property markets in the UK, the
emerging build-to-rent sector. We build high
quality homes for rent. Our buildings are
serviced by our amazing Resident Services
Teams, which come complete with additional
amenities including lounge, gym and co
- working space - creating a vibrant community
for our residents.
- With over 4.5m UK households renting, mostly

from small private landlords, the UK rental
market landscape is changing, demand is
increasing, and the number of professional,
large-scale build-to-rent landlords is rising,
raising standards for renters and putting
Grainger front and centre in this growth market.
- Grainger’s business model is fully integrated
- we invest in land and new residential
developments, we design and develop homes,
and we operate them. This means we offer a
wide range of opportunities for people looking
to further their career in an industry leading
business.
- We are a socially positive business that puts

people at the heart. We are changing the way
people rent in the UK by providing high quality
homes and great service, all at mid-market
prices. We are building homes where people
want to live, creating spaces residents enjoy
and making a positive impact on local
communities.
- Grainger’s core purpose is ‘Renting homes

and Enriching lives’, backed by four values:
o Every Home Matters
- People at the Heart
- Leading the Way
- Exceeding Expectations.
- We are also a leader in sustainability and ESG

and a FTSE4Good business and have
committed to the World Green Building
Council’s Net Zero Carbon Buildings
Commitment. We are committed to supporting
and increasing diversity throughout the
business and the wider industry and to making
a positive social impact locally, and we
encourage our colleagues to support in the
implementation of our community
programmes.
- Grainger has an active colleague-led Diversity

and Inclusion Network, which is open to
everyone, and provides a forum for raising
awareness and promoting inclusion and
engagement across the whole business. We
also work in partnership with our indus