Head of Client Success, Emea

6 months ago

London, United Kingdom Skai Full time

**Head of Client Success, EMEA**

**Ready to take your career to the next level?**

Skai (formerly Kenshoo) is looking for the best and the brightest to join our growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in

The Head of Client Success, EMEA is responsible for leading and managing the team responsible for building and nurturing solid relationships with clients, ensuring their satisfaction, success, and long-term partnership with the company. This involves strategically aligning clients' objectives with the company's solutions, providing proactive support, helping to analyze data to optimize performance, identifying growth opportunities, and serving as a bridge between clients and internal teams to deliver exceptional value and drive mutual growth.

**Duties and Responsibilities**:

- Operate as the lead point of contact for any and all matters specific to the customers of the region
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Define and track key performance indicators (KPIs) that measure client satisfaction and the effectiveness of our Solutions
- Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment
- Be the main point of contact between our Product, Marketing, and Sales teams to share regional needs and strategize solutions
- Assist with high-severity requests or issue escalations as needed
- Motivate and lead a team of Client Success Directors to ensure strategic alignment with clients’ goals
- Mentor and coach the Client Success Directors, helping them be successful in their roles and careers
- Partner closely with product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity
- Ensure client expectations are exceeded

**Skai Requirements**:

- Passion and dedication
- Desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - written and verbal
- Proven track-record of problem-solving and being results oriented
- Core values alignment
- Experience collaborating with global teams in local and virtual environments
- Ability to align with clients on cross-channel strategy

**Position Requirements**:

- B.A. or B.S.; MBA preferred
- Proven account management or other relevant experience
- People management experience with proven results in team growth and hiring
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Hands-on digital campaign implementation and management experience
- Skai or other marketing platform experience preferred
- Ability to travel 10%-20% of the time
- Ability to perform strategic client reviews to identify client needs or workflow gaps
- Proficient in extracting client feedback and transforming it into product enhancements.
- 7+ years experience in client services and/or technical project management
- Proven experience managing clients investing and working with the main media channels and partners: Google, Microsoft, Facebook Meta, Amazon, Walmart, Target, Criteo, Citrus Ads, etc.

Region:
EMEA

  • Head of Customer Success, Emea

    6 months ago

    London, United Kingdom LSEG (London Stock Exchange Group) Full time

    As the Head of Customer Success for EMEA, you will be leading the way to ensuring the success and happiness of our clients and to deliver revenue retention! By demonstrating your passion for the industry, innovation, and customer centricity to lead Customer Success Directors and their teams to deliver an outstanding customer experience. Your primary focus...

  • Head of Customer Success, Emea

    5 months ago

    London, United Kingdom LSEG (London Stock Exchange Group) Full time

    As the Head of Customer Success for EMEA, you will be responsible for ensuring the success and satisfaction of our clients in the region to deliver revenue retention. You will leverage your passion for the industry, innovation, and customer centricity to lead Customer Success Directors and their teams to deliver an exceptional customer experience. Your...

  • Head of EMEA Sales Development

    1 week ago

    London, Greater London, United Kingdom Page Executive Full time

    Job Title:Head of EMEA Sales Development">About the Role:This exciting opportunity has arisen for a Head of EMEA Sales Development to join Page Executive. As a key member of our team, you will be responsible for driving sales strategy for the EMEA region and developing existing relationships with key clients.Responsibilities:Develop and implement sales...

  • Senior Commercial Operations Coordinator Position in EMEA

    2 weeks ago

    London, Greater London, United Kingdom Colliers International EMEA Full time

    Colliers International EMEA is a global leader in commercial real estate services, employing over 17,000 professionals operating across 68 countries with annual revenues of $3 billion.About Colliers International EMEAWe have an enterprising culture and significant insider ownership, which enables our professionals to provide a full range of services to real...

  • Head of Account Management

    6 months ago

    London, United Kingdom Duco Full time

    **About Us** Duco is making waves! Financial institutions in the digital economy succeed or fail based on their ability to deal with complex data across their operations quickly and efficiently. Many of the world’s leading Financial Services companies trust Duco with the management and automation of their complex, mission-critical data. Duco brings...

  • Uk & Emea Head of Technology

    6 months ago

    London, United Kingdom mSix&Partners Full time

    UK & EMEA Head of Technology London Description Who is mSix&Partners mSix&Partners is one of the **fastest growing media **network** in the world**. We have marked the chapters of our expansion with new client relationships: TalkTalk helped us open our doors in the UK, Toyota enabled us to grow into EMEA and EA has strengthened our presence and offering...

  • Head of Data Transformation Emea

    6 months ago

    London, United Kingdom Combined Insurance Full time

    **Head of Data Transformation EMEA** Chubb is the world’s largest publicly traded P&C insurance company and a leading commercial lines insurer in the United States. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and...

  • Head of Client Success

    6 months ago

    London, United Kingdom Watch My Competitor Full time

    WatchMyCompetitor (WMC) is a rapidly growing market intelligence platform. Our online service helps brands monitor their digital competitive landscape to ensure they stay ahead. WMC is based in London, but has a global customer base of leading brands across most industry sectors. We’re expanding our Client Success Team and looking for a Head of Client...

  • Head of Marketing, EMEA

    4 days ago

    London, UK, United Kingdom Dimensional Fund Advisors Ltd Full time

    Head of Marketing, EMEA The Head of Marketing, EMEA is responsible for developing and delivering a marketing strategy for Dimensional’s EMEA business that connects the firm’s global initiatives to meet the needs of the local business. The role serves as a marketing consultant to the EMEA business and leads the London-based marketing team with a focus on...

  • Head of Marketing, EMEA

    3 weeks ago

    London, United Kingdom Dimensional Fund Advisors Ltd Full time

    Head of Marketing, EMEA The Head of Marketing, EMEA is responsible for developing and delivering a marketing strategy for Dimensional’s EMEA business that connects the firm’s global initiatives to meet the needs of the local business.  The role serves as a marketing consultant to the EMEA business and leads the London-based marketing team with a focus...

  • Head of Marketing Emea

    6 months ago

    London, United Kingdom Sharegain Full time

    Sharegain began with one question: If the largest institutions solely exercise the right to lend their stocks, bonds, and ETFs, what would it take to unlock this revenue opportunity for every investor? Our team of experts in the UK, US and Israel built the solution: a platform that empowers online brokers, private banks, and wealth managers to offer...

  • Head of Compliance Emea

    8 months ago

    London, United Kingdom OFX Full time

    Company Description **Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence. At OFX, you’ll have the opportunity to reach beyond...

  • VP - Head of EMEA Sales

    1 month ago

    london, United Kingdom Search Chain Partners Full time

    Company Overview: Our client is a leading AI Fintech company revolutionising the financial industry with their innovative technologies. Their solutions leverage artificial intelligence and machine learning to provide cutting-edge financial services and insights to their banking and buyside clients. As they continue to expand their operations in the EMEA...

  • VP - Head of EMEA Sales

    4 weeks ago

    London, United Kingdom Search Chain Partners Full time

    Company Overview:Our client is a leading AI Fintech company revolutionising the financial industry with their innovative technologies. Their solutions leverage artificial intelligence and machine learning to provide cutting-edge financial services and insights to their banking and buyside clients. As they continue to expand their operations in the EMEA...

  • Head of EMEA Counterparty Risk

    3 weeks ago

    London, Greater London, United Kingdom Marex Spectron Full time

    Job SummaryWe are seeking an experienced Head of EMEA Counterparty Risk to lead our counterparty risk function across the Marex EMEA client base. As a key member of our credit risk team, you will be responsible for monitoring and assessing counterparty risk exposures, providing recommendations for credit facilities, and collaborating with global teams to...

  • Head of Human Capital EMEA

    2 weeks ago

    London, Greater London, United Kingdom TTEC Full time

    Transform Human Capital in EMEAWe're seeking a seasoned professional to drive human capital strategies across our EMEA region. As Head of Human Capital EMEA, you'll play a pivotal role in ensuring the effective execution of TTEC's human capital plans, driving performance, optimizing pay, reducing attrition, and overseeing employee career opportunities.About...

  • VP - Head of EMEA Sales

    1 month ago

    London, UK, UK, United Kingdom Search Chain Partners Full time

    Company Overview:Our client is a leading AI Fintech company revolutionising the financial industry with their innovative technologies. Their solutions leverage artificial intelligence and machine learning to provide cutting-edge financial services and insights to their banking and buyside clients. As they continue to expand their operations in the EMEA...

  • VP - Head of EMEA Sales

    4 weeks ago

    Greater London, United Kingdom Search Chain Partners Full time

    Job Description Company Overview: Our client is a leading AI Fintech company revolutionising the financial industry with their innovative technologies. Their solutions leverage artificial intelligence and machine learning to provide cutting-edge financial services and insights to their banking and buyside clients. As they continue to expand their operations...

  • VP - Head of EMEA Sales

    1 month ago

    Greater London, United Kingdom Search Chain Partners Full time

    Company Overview:Our client is a leading AI Fintech company revolutionising the financial industry with their innovative technologies. Their solutions leverage artificial intelligence and machine learning to provide cutting-edge financial services and insights to their banking and buyside clients. As they continue to expand their operations in the EMEA...

  • Sales Director

    1 week ago

    London, Greater London, United Kingdom LRN Corporation Full time

    LRN Corporation is seeking an experienced Sales Director to lead a team of client success managers in the European / Latin American regions.">About LRNWe are a SaaS-based e-Learning provider with a presence across US, EMEA, APAC and Latin America. Our services help over 2,500 companies worldwide navigate complex regulatory environments and foster ethical,...