Head of Account Management

7 months ago

London, United Kingdom Duco Full time

**About Us**

Duco is making waves Financial institutions in the digital economy succeed or fail based on their ability to deal with complex data across their operations quickly and efficiently. Many of the world’s leading Financial Services companies trust Duco with the management and automation of their complex, mission-critical data. Duco brings together capabilities covering data extraction, ingestion, transformation, reconciliation, and reporting, all in one agile cloud-based SaaS platform.

Headquartered in London, with offices in New York, Boston, Wroclaw, Singapore, and Antwerp, Duco serves clients across the globe. Our customers include over 15 of the largest global international banks as well as asset managers, insurers, brokers, hedge funds, fund administrators and service providers.

**About The Role**

You will be joining the EMEA sales leadership team as the Head of Account Management, leading a team of Account Managers and playing a pivotal role in helping to shape and drive Duco’s growth across the region.
Reporting to the EMEA Head of Sales and working closely with the wider commercial organization, you will be responsible for the management and overall growth strategy of Duco’s existing customers across EMEA. Growing the footprint and ACV of our EMEA based customers,

**What you will be working on**:

- Collaborating with the EMEA Head of Sales and other stakeholders to identify new business opportunities and drive revenue growth across Duco’s existing customers.
- Leading and overseeing a team of 4-5 account managers, providing guidance, mentorship, and support to maximize their performance and professional development.
- Overseeing overall pipeline generation activities across existing accounts in EMEA
- Overseeing overall quota attainment for the EMEA Account Management team
- Establishing and maintaining performance metrics and KPIs to evaluate team and individual performance, providing regular feedback and coaching to drive continuous improvement.
- Developing and implementing strategic plans to drive growth and retention within the existing client base, ensuring alignment with overall company objectives.
- Fostering strong relationships with key clients, understanding their needs, and working closely with the Customer Success function in proactively addressing their concerns
- Analyzing market trends, competitor activities, and customer feedback to inform strategic decision-making and refine account management strategies.
- Coordinating cross-functional efforts with other departments such as product development, marketing, and customer success to deliver comprehensive solutions and ensure client success.
- Developing and manage account management processes, including contract negotiations and renewal activities, to streamline operations and enhance efficiency.
- Representing Duco Technology at industry events, conferences, and client meetings, acting as a knowledgeable and professional ambassador for the company.
- Working with senior business stakeholders to align on business objectives and develop plans for growth and success.

**Ideally, you will have**:

- 10+ years’ experience in software sales/account management, preferably in financial services technology
- Experience in leading and developing high-performing teams, with a strong ability to motivate, coach, and mentor team members of varying experience levels.
- Ability to thrive in a fast-paced and dynamic environment, with a proactive and adaptable approach to managing competing priorities and meeting deadlines.
- A track record of success in growing revenue in complex global organizations
- An understanding of capital markets and/or post trade technology
- Experience with relationship management governance frameworks
- Awareness of relevant financial market regulations such as EMIR, MIFID, SFTR, and trade reporting

**Our benefits**:

- A market standard salary aligned with your skills and experience. Reviewed annually
- A commission plan, so we recognise and reward your target achievement
- Healthcare cashback scheme and private medical insurance
- Death in service cover of 4 x annual salary
- Employee Assistance Programme, for extra support outside of work
- £300 annual allowance to make your home working environment comfortable
- Unlimited annual holiday, because we trust our people to manage their own time off
- Flexibility around working hours, as long as you’re delivering what’s needed
- Flexible working policy, including work from home opportunities
- Opportunity to work abroad for up to 6 weeks per country per year
- Enhanced family leave provisions
- Personal learning and development opportunities (annual dedicated budget)
- Referral bonus if we hire someone great who you’ve recommended to us
- An Employee Equity Purchase Scheme, so you have a personal investment in the success of the company
- Employee of the Month and Employee of the Year awards
- 4 Volunteering days off that can be used flexibl

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