Administrator - HR

4 days ago

Hinckley, United Kingdom SF Recruitment Full time

SF Recruitment are currently recruiting for an Administrator to work for a growing business as an Administrator (HR).
You will work as part of the advice team, handling client calls, taking information and reading case notes in order to direct the call or work item to the right team or consultant via a call transfer or setting up a call back appointment on the system.
This role is an excellent opportunity for anyone who would like to start out in HR as we will provide entry level exposure to HR as a career with full training opportunities.
Day-to-Day Responsibilities
- Using excellent customer service skills to service a high volume of inbound calls with a view to setting the right 'next action' be it a scheduled call back or a direct transfer should the right consultant become available.
- Listening intently to the client and setting the adequate expectations based on what they have said and what information is available to you.
- Responsible for the administration and organisation of the people planning within the department including but not limited to holidays, absence, overtime, early/late shifts, working patterns, lunches, out of hour schedules and Christmas and Bank Holiday cover.
- Ensure records are accurate by entering information onto the advice system and other relevant logs and computer systems, where necessary. Promptly actioning updates from different departments within the business.
- To ensure client confidentiality is maintained.
- To establish and maintain efficient working relationships with colleagues and clients.
- To schedule any departmental or team training sessions or meetings considering headcount and ensuring adequate advice line coverage.
- To assist the management team with reporting on a daily, weekly, monthly and quarterly basis.
- To handle internal calls from staff around workflows and task levels.
- In consideration of daily headcount, task numbers and call numbers schedule appropriate task management and lunch allocations to the team.
- Ensure all annual leave is approved and processed in line with departmental caps.

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