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Project Support Officer

3 months ago

Crawley, United Kingdom Thales Full time

Location: Crawley, United Kingdom

Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

**Key Responsibilities and Tasks**:

- **Project Support Co-Ordination and Administration**:

- **Process enquiries received by the PMO as appropriate. Manage effective proactive and reactive communications both externally with Customers and internally across all levels and areas of the organisation.**:

- **Liaise across the business to resolve Customer enquiries of varying levels of complexity**:

- **Perform contract review on incoming orders; ensuring all customer and contractual details are in order**:

- **Ensure the accuracy of bid / project data and provide summarised information for consideration and analysis.**:

- **ERP administration responsibilities such as contract creation, amendments and closure**:

- **Develop relationships with internal and external customers to ensure levels of service are to a high standard. Work as part of the larger team to manage the priorities of each customer.**:

- **Sales order administration including customer liaison, purchase order cover for labour services, invoicing and reconciliation.**:

- **Spares and repairs quotation and Purchase Order administration**:

- **The role will also involve occasional ad-hoc duties that are not listed above but are necessary to respond to the needs of the business. These ad-hoc duties will be consistent with the nature of a Project Support Officer position within Thales.**:
**Essential**:

- **Accuracy of reporting and the ability to present data in a clear, summarised fashion at a level appropriate to the needs of the particular task**:

- **A positive attitude combined with excellent interpersonal skills.**:

- **Attention to detail.**:

- **Awareness of bid and project management phases and lifecycles**:

- **Good communication skills at all levels.**:

- **The ability to manage conflicting deadlines and priorities.**:

- **Open minded and receptive to change**:

- **Shows initiative**:

- **The ability to be flexible and provide a helpful, positive approach to the requirements of the role.**:

- **Ability to analyse and interpret data, resolving anomalies where they arise.**:

- **Ability to work under pressure adhering to strict deadlines.**:
**Desirable**:

- **Previous Oracle Knowledge**:
***Values & Behaviours**:
**As a minimum standard these should be consistent with the descriptions of Thales values and behaviours**:

- **Customer Trust**:

- **One Team - One Thales**:

- **Developing our people**:

- **Accountable and committed to excellence**:

- **Agile and Innovative**:
**Essential**:

- **Maths and English GCSE**:
LI-DM1

**At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.**

**Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. **To request an adjustment, **if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact **Resourcing Ops **for mid to senior roles, or the **Early Careers Team **for graduate and apprentice roles.