Housing Support Officer

7 months ago


Crawley, United Kingdom Sutton Croft Full time

Housing Support Officer
Sutton Croft

**Salary**: £27,000 per year
Location: Crawley, West Sussex

Sutton Croft is recruiting for a Housing Support Officer for an exciting project supporting disadvantaged tenants in Crawley.

The role will give you an opportunity to make a positive difference to the lives of disadvantaged individuals and families.

As Housing Support Officer, you will support residents to sustain their tenancies and develop to the point where they could be stepped down to the private rented sector.

Key responsibilities:

- Building and maintaining a good professional relationship with tenants
- Assisting tenants to move in, including assessing support needs
- Writing and implementing person-centred support and progression plans
- Carrying out support meetings to progress those plans
- Responding to tenant emergencies and managing incidents
- Working with outside agencies who are supporting tenants with non-housing needs and making further referrals where needed
- Establish and maintain good relationships with other agencies
- Conduct an ongoing risk assessment of your tenants
- Inspection of properties to monitor condition and identify any maintenance issues or fire risks
- Assist tenants with making Housing Benefit claims and respond to any rent payment issues
- Respond to safeguarding concerns
- Provide support to the Service Manager with ad hoc duties as necessary

To be successful in this role, you will need to:

- Have a good understanding of tenancy sustainment strategies and housing policy/practice
- Understand how to assess and support tenants with their individual housing needs
- Have good organisational skills
- Be able to form effective working relationships and work confidently with a range of stakeholders
- Be versatile and flexible in a fast-paced environment
- Understand housing compliance
- Be able to professionally handle difficult situations
- Have a drive to identify and help implement improvements to the service and accommodation
- Have a compassionate and friendly personality with a genuine desire to help others and make a positive difference

The role is a hybrid role and you will need to be able to work both at the accommodation in Crawley as well as working from home when not meeting with tenants. It is not possible to give an exact split between these and so flexibility will be needed, and given in return.

Working hours will generally be Monday-Friday 9am-5pm, but some work outside of these hours may be required to meet service user or business requirements and will be paid either as overtime or time off in lieu.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person



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