Operations Coordinator

3 days ago


Dover, United Kingdom Coyote Logistics Full time

Logistics is at the heart of everything around you. As a leading third-party logistics (3PL) service provider, Coyote® plays a crucial role in the global supply chain and delivery of goods across many sectors around the world, which makes us an essential business.

Powered by proprietary technology, smart people, and unrivalled commitment, Coyote’s success revolves around its vision:
**We Lead. We Innovate. We Move the World’s Freight — Forward.**

**How You’ll have an Impact**:
You will coordinate the day to day operations for assigned customer(s). Your goal will be to maintain and develop relationships, increase volume, maximize profitability and maintain requisite service levels. An additional European language is essential

**Essential Functions**:

- Maintain and manage daily operations based on customer needs.
- Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
- Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
- Develop strong relationships with all customer contacts and facilities.
- Develop internal relationships with carrier reps / managers, customer sales reps, and pricing analysts.
- Identify, resolve, or escalate any issues related to daily volume.
- Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
- Update and resolve incidents regularly while managing accessorials to maximize profit.
- Ability to be a strong team player by communicating openly and lending a helping hand when needed.

**Essential Competencies**:
**Skills**:

- Communication - You will be speaking with customers over the phone & face to face.
- Problem Solving - Ops Reps must be able to critically solve issues as they arise both internally and externally.
- Organization - Prioritization & time management are key
- Continuous Improvement - identifying, analyzing and improving operational processes to optimize performance and ultimately enhance the end user experience

Language Requirements
- Ability to speak English fluently
- Additional language proficiency/fluency is a plus

**Preferred Education & Experience**:
Customer service, and/or operations experience within the logistics and transport industry. Knowledge of LEAN or other process improvement methodologies.

**Why Coyote?**
- Onsite training and ongoing career development.
- Competitive pay.
- Comprehensive benefits package.
- Internal advancement opportunities for high performers.
- Casual dress & many perks.
- Diverse and Inclusive environment.
- Opportunities to impact the world around you through our 360 sustainability initiatives.

Hybrid working

3 days in Dover office and 2 days working from home

**Salary**: From £24,500.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dover, CT17 9AH: reliably commute or plan to relocate before starting work (required)



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