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Baggage / Ramp Agent

4 months ago

Luton, United Kingdom Red Sky Personnel Ltd Full time

**About the role**:
**Responsibilities**
- To undertake all activities airside within the Baggage Services dept by the physical loading and off loading of carts/bins to and from the aircraft.
- To ensure the company meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets.
- Responsible for the smooth running of the daily operation within the Baggage Services dept, in the most cost effective manner ensuring that all airline customers, Luton Airport and other relevant procedures are met and without compromising health & safetyand security regulations.
- Support any Baggage Service activity proactively
- Ensure that the best possible customer service is applied to all airlines customers and ensure highly professional communication to airline staff and crews, being responsive to their needs.
- Maintains top level uniform standards and sets example him/herself.
- Ensure that problems, health & safety concerns and improvement opportunities get proactively reported

**Shift Patterns**
Average 37.5 hrs per week, a mixture of early and later shifts
Due to the nature of the position, we do expect you to be flexible with your availability to work.

**Pay rate**
£12.20ph
Pay frequency is monthly
Overtime x1.5 after probation

**Benefits**
Permanent contract
Parking Available
Full training provided
A full 5-year Airside Pass
Discounted travel Airside & Landside discounts (including shops & restaurants)

**Person Specification**
- Full UK (Manual) Driving Licence is essential
- Although full training is provided, previous manual handling experience in desirable
- Have a zero tolerance approach to security
- Good attention to detail and a meticulous approach to your work
- Must be hardworking & reliable with an excellent work ethic

**Requirements**:
Due to the location of work being at the airport you must qualify. Therefore, you will need to be able to provide the following information:

- 5-year checkable history (employment, self-employment, education or benefit claim)
- 3-year UK address history
- Eligibility to work in UK (UK Passport, EU Passport, Non-EU Passport & Visa, Biometric Residence Permit, UK Birth Certificate & (British citizens only)
- Provide proof of NI
- Provide proof of address dated within the last 3mths (utility bill, bank statement,