Passenger Service Agent

7 months ago

Luton, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are currently seeking enthusiastic individuals to join our team as a Passenger Service Agent at London's third largest international airport - Luton.

Join us as a Passenger Service Agent where you will be able to explore a world full of opportunities working here at the Airport. You will be meeting people from all over the world, where you will be part of the most vital part of these passengers' journeys, by making sure they get to their destination safely.

Working as a member of the Luton, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

**What do you get from us**:

- **The Role** - Part Time, Permanent Role, with shift pattern of 4 on and 2 off.
- **Pay**: £11.70 hourly rate.
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists
- **Specific site benefits** - Car parking space.

**The Role**

Exciting and rewarding, a typical day in the life as a Passenger Service Agent:

- Deliver or collect the special assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques.
- Being professional, polite, and courteous always.
- Carry out Customer Car Agent (CCA) duties as directed by Movement Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy as depicted by their ticket categorisation.
- Providing assistance with baggage.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties as assigned by operational management.

**What are we looking for?**

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Excellent communication skills with an empathic nature
- Must be able to lift passengers in accordance with manual handling guidelines.
- Demonstrate excellent customer service.
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Full UK driving license.

  • Passenger Service Agent

    6 months ago

    Luton, United Kingdom Wilson James Full time

    Would you like to be part of something amazing? Our people are our greatest asset, and we invest in career progression and personal development, so that you can be a part of a workforce that remains focused, dedicated, and happy. We collaborate, we raise standards, and we win awards. So why not come and be amazing with Wilson James? **We are looking for a...

  • Passenger Service Agent

    6 months ago

    Luton, United Kingdom Launch Group Full time

    The Launch Group are currently recruiting for passionate Passenger Service Agents at Luton Airport. **Salary: £11.64** **Hours**:30 hrs per week, Permanent **Location**: Luton Airport Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join...

  • Passenger Service Agent

    6 months ago

    Luton, United Kingdom Magnus Search Full time

    **Magnus Search in partnership with a well known Ground Handling company located at Luton Airport are looking for Front of House Staff /Passenger Service Agents.** This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team. **Duties and responsibilities**: - Greeting...

  • Passenger Service Assistant

    6 months ago

    Luton, United Kingdom Wilson James Full time

    Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Passenger Service Assistant

    6 months ago

    Luton, United Kingdom Wilson James Full time

    Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Luton Airside Agent

    1 week ago

    Luton, Luton, United Kingdom Optime Group Full time

    Job Title: Luton Airside AgentAt Optime Group, we're searching for reliable and diligent individuals to become Luton Airside Agents at Luton Airport.Our Offer:Salary: £12.94 per hour (approximately £26,751 per annum)Shift Pattern: 6 on 3 offHours per week: Part TimeWeekly Pay: every FridayTemporary to Permanent: performance basedBenefits: Free Airport...

  • Customer Service Agent

    1 week ago

    Luton, United Kingdom CV-Library Full time

    Job Title Customer Service Agent – Zero Hours Location: Luton Salary: £14.60 per hour Job Type:  Zero Hours About the role: We require our agents to adopt a professional attitude at all times and to provide customer service that is commensurate with the Harrods brand. They are required to be quick thinking and very adaptable, as the...

  • Customer Service Agents Part Time

    7 months ago

    Luton, United Kingdom Harrods Aviation Full time

    **Job Title**: Customer Service Agents Part Time (Luton) **Location**: Luton **Salary**: £14, 611 per annum for Part Time (pro-rated) **Job Type**:Permanent, part time **Must have the right to live and work in the UK** **Must hold a Full UK driving licence** Harrods Aviation is a widely recognised leading company in the General (Private) Aviation...

  • Mini Bus Driver

    4 weeks ago

    Luton, United Kingdom Connect2Luton Full time

    Role: Mini Bus Driver PTU Contract: Ongoing Temp Connect2Luton are excited to recruit a Driver / Passenger Assistant on behalf of Luton Borough Council within their Passenger Transport Unit department. You will be working with the general public and transporting up to 16 passengers* at any one given time. You will need a D1 category on your driving...

  • Mini Bus Driver

    1 month ago

    Luton, United Kingdom CV-Library Full time

    Role: Mini Bus Driver PTU Contract: Ongoing Temp Connect2Luton are excited to recruit a Driver / Passenger Assistant on behalf of Luton Borough Council within their Passenger Transport Unit department. You will be working with the general public and transporting up to 16 passengers* at any one given time. You will need a D1 category on your driving...

  • Guest Service Agent

    6 months ago

    Luton, United Kingdom Air Culinaire Worldwide Full time

    **Job Purpose**: The Guest Services Agent is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW), resulting in outstanding guest service and client loyalty. The Guest Services Agent will actively participate in actions that result in enhancements of quality and service. Under the supervision of the Guest Services Manager, and...

  • International Passenger Survey Interviewer

    6 months ago

    Luton, United Kingdom Office for National Statistics Full time

    **Details**: **Reference number**: - 358945**Salary**: - £14,723- FTE £22,699: Actual salary £14,723 paid pro rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- International Passenger Survey Interviewer**Contract type**: - Permanent**Business area**: - ONS - Surveys and Data Collection**Type of...

  • Estate Agent

    6 months ago

    Luton, United Kingdom Connells Group Full time

    OTE- £30,000 - Uncapped Commission - Career Progression At **Connells**, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Luton**. **A quick look at the role** In this role you will be helping people find their dream home by generating and booking...

  • Estate Agent

    6 months ago

    Luton, United Kingdom Connells Group Full time

    At **Connells**, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Luton**. OTE - £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their dream home by generating and booking...

  • Senior Estate Agent

    7 months ago

    Luton, United Kingdom Connells Group Full time

    OTE - £40,000 - Uncapped Commission - Career Progression At **Connells**, we're looking for a highly motivated **Senior Estate Agent **to complement our fantastic residential sales team as a **Senior Sales Negotiator** in branch in **Luton**. **A quick look at the role** In this role you will be helping people find their dream home by generating and...

  • Aviation Service Representative

    6 days ago

    Luton, Luton, United Kingdom Jet2 Full time

    If you're passionate about delivering exceptional customer service and working in a dynamic team environment, we invite you to apply for a Cabin Crew role with Jet2.com. Our Cabin Crew members play a critical role in ensuring the safety, comfort, and satisfaction of our passengers, and we're seeking talented individuals to join our team at London Luton...

  • Senior Estate Agent

    7 months ago

    Luton, United Kingdom Connells Full time

    Senior Estate Agent OTE - £40,000 - Uncapped Commission - Career Progression At Connells , we're looking for a highly motivated Senior Estate Agent to complement our fantastic residential sales team as a Senior Sales Negotiator in branch in Luton . A quick look at the role In this role you will be helping people find their dream home by...

  • Airport Customer Service Representative

    5 days ago

    Luton, Luton, United Kingdom Optime Group Full time

    Job Title: Airport Customer Service RepresentativeAbout the Role:We are seeking an experienced Airport Customer Service Representative to join our team at Luton Airport. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to passengers, handling check-in processes, and ensuring a smooth travel...

  • Estate Agent

    4 weeks ago

    Luton, United Kingdom Apache Associates Full time

    Our Client: A dynamic and growing Estate Agency, which is committed to providing exceptional service and expertise in the property market. With a reputation for integrity and customer satisfaction, they pride themselves on their professional approach, innovative marketing strategies and market knowledge. The Role: Our client is seeking an experienced...

  • Estate Agent

    1 month ago

    Luton, United Kingdom CV-Library Full time

    Our Client: A dynamic and growing Estate Agency, which is committed to providing exceptional service and expertise in the property market. With a reputation for integrity and customer satisfaction, they pride themselves on their professional approach, innovative marketing strategies and market knowledge. The Role: Our client is seeking an experienced...