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Facilities Assistant

4 months ago

Hatfield, United Kingdom Pinnacle Group Full time

**Facilities Assistant **(2183)****:
**Overview**:
**Ref**:
2183

**Salary**:
£23,000 - £23,000/annum

**Location**:

- United Kingdom - England - East of England - Hertfordshire - Hatfield

**Contract Type**:
Permanent

**Posted**:
08 February 2023

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

**The Role - Facilities Assistant**

The Pinnacle Group are looking to recruit an enthusiastic Facilities Assistant to join the team on a permanent basis to work full time Monday - Friday.

**Key Duties/Key Responsibilities**
- HR related events for the Helpdesk Operatives (i.e., annual leave, sickness, absence reporting, performance reviews and one to ones, helpdesk rota)
- A remote helpdesk for an additional contract for the University of Sunderland in London.
- Monthly updates in the form of a report, documenting Helpdesk activity monthly, as well as post intake and distribution for our residents.
- Act as a point of contact for and pass on technical maintenance requests to the sites CAFM system provider, Post Tracking System, online auditing platform, and NPS platform.
- Feedback and possible complaints from residents, delegates, and staff members.
- Student in-take and arrivals to accommodation.
- Allocation and “check-in” of conferencing delegates outside of term-time.
- Quality auditing and snagging of accommodation blocks, to coincide with routine cleaning, maintenance, and refurbishment works.
- Development projects to enhance resident experience.
- Technical Services and Soft Services departments to manage reactive maintenance and cleaning requests.
- Clients from the University and wider organisations - fielding and actioning queries and requests on their behalf as well as sharing information and providing updates where necessary.
- The wider campus community by meeting regularly with Student Support staff, and the on-site security team.
- Residents through mass communications regarding planned works as well as face-to-face interaction through general Helpdesk services.

**Skills**
- Obligation to adhere to safe working practices and due consideration is given to the safety of colleagues, school children, other users of the school and the public
- Planning and organization skills
- Resilience under pressure
- Good communication skills
- Ability to work as part of a team as well as being able to use own initiative
- Experience/knowledge of cleaning equipment, products, techniques and the ability to train staff in this area

**Contact information**:
StudentA Mock