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Customer Support Advisor

3 weeks ago

Leeds, United Kingdom EMIS Group Plc Full time

Do you want the opportunity to join a market leading healthcare technology company with real progression opportunities? If you are truly passionate about customer service, ambitious and thrive in a fast paced environment then our **Customer Support Advisor** role is for you

Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for a number of **Customer Service Advisor **to join our Customer Support function to provide fantastic customer service to end users of our products and services.

Development is key at EMIS, as a **Customer Service Advisor **you will be provided with the tools to transform your career here. Within Customer Support you will develop your technical understanding, be upskilled and trained across our complete product portfolio and have regular career conversations to map out your next steps with EMIS.

Our Customer Support Advisors work proactively within the Service Desk team to support 500,000 customers professionally diagnosing and resolving issues with our bespoke software. This is a fantastic opportunity to learn about our products through working with our customers and gives you the chance to further progress within EMIS.
- You will be required to work 1 in 4 weekends a month and will be based two days between Monday - Thursday from our Leeds office (LS10) with the remainder from home._

**What you’ll do**

As a **Customer Service Advisor,** your key duties will include:

- Provide first class customer service through active listening and effective questioning
- Diagnose and respond to customer issues using process and procedural knowledge gained via specialised training
- Problem solve reoccurring customer issues that require judgement and decision making
- Accurately raise, capture, prioritise and manage customer issues using internal tool sets
- Contribute to the continuous improvement of Customer Support

**Who you’ll be**

We want to make sure you’re set for success, so the key skills and experience we’re looking for are below:

- Excellent interpersonal skills and the ability to empathise with customers
- Experience in fast paced customer service role, either face to face or a helpdesk setting
- Passion for technology or looking for your next step into a tech career
- Basic IT knowledge
- A good understanding of Microsoft Office
- A proactive and inquisitive nature and a strong questioning ability

**What We'll Give You**

We’re looking for motivated, inquisitive and adaptable Customer Service Advisor to join our team so we want to get to know you in the interview process A fantastic opportunity for you to grow as a Customer Service Advisor in a fast paced business that is at the forefront of health technology. As well as a competitive salary, you will also receive 25 days holiday plus 6% employer pension contribution, access to LinkedIn learning and other lifestyle discounts. To make sure you’re never out of pocket you will also join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to phsio, reflexology, and much more, totalling over £2000 a year.