IT Service Management Agent

2 weeks ago


Crawley, United Kingdom Rentokil Initial Full time

The Service Management Analyst is responsible for the day to day management of configuration and reporting data with the various ITSM tools in use in Rentokil-Initial

What a typical day looks like:

- Uses the appropriate operating systems, hardware, tools and/or paper documents to maintain the configuration management system, including the configuration management database (CMDB).
- Ensures that necessary data, forms and configuration items (CIs) are available for use by all authorised personnel.
- Monitors and documents baselines and releases of CIs for formal test and delivery, ensuring that necessary data is available for use by those producing and/or using the baselined CIs.
- Maintains a document reference library, ensuring that current and archived versions of document CIs are available for reference by and/or loan to all authorised personnel.
- Is responsible under broad guidance for the accessibility, retrievability, and security of specific subsets of data and information.
- Is responsible for the transformation of information from one format/medium to another, where appropriate.
- Is responsible for the maintenance and implementation of subsets of the information handling procedures.
- Is responsible for the manipulation of specific data subset to satisfy local or specific information needs.

What you need:

- ITIL ® Foundation in IT Service Management
- Has experience of delivering to to specific objectives in a similar role handling large quantities of data and/or reporting
- Has experience of delivering to specific objectives in a large organisation
- Has practical experience of working across teams to deliver specific objectives

**Job Types**: Full-time, Part-time, Fixed term contract, Temporary contract, Temp to perm

**Salary**: £30,000.00-£40,000.00 per year

**Benefits**:

- Flexitime
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- CRAWLEY: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in CRAWLEY


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