Concierge

Are you looking for an exciting and rewarding new opportunity with a difference?

Wilson James are currently recruiting for a number of exciting positions at Gatwick Airport.

**We require a Concierge to join us at Gatwick.**

Working as a member of the Concierge team, you will effectively lead on a day to day basis the operation and management of the employees assigned to the shift following operational, quality, legislative and Company guidelines. To ensure customers receive a positive, safe and enhancing experience whilst at Gatwick Airport. To operate in a customer facing manner and undertake regular planned tasks as well as reactive services where necessary.

**Main Duties**:

- To ensure you manage a team of Customer Care Agents to carry out their duties efficiently and competently.
- To communicate effectively between management and the teams on company, operational and training issues.
- Ensure Customer Care Agents are properly equipped with uniform and operational equipment escalating issues to OPM as appropriate.
- To initiate disciplinary action within the levels permitted in accordance with the procedure or recommend further action where appropriate.
- Report to operational management all information relevant to the provision of the service
- Perform any other duties which may be reasonably required by your line manager or the company
- Have comprehensive knowledge and understanding of SLA's.
- To escalate any adverse situations arising or developing on a shift to OPM as appropriate
- To support the operation where needed, including Buggy driving and other CCA duties, as directed by management team.

**What we can offer you**:

- £12.53 per hour
- Annual leave of 5.6 weeks per year
- Life assurance scheme
- Company sick pay
- Pension Scheme
- Access to an industry leading Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme
- The opportunity to develop your security career with access to training and development programmes
- Employee Assistance Programme that provides a health and wellbeing support service
- As an employer of choice, we focus on wellbeing, training, and career progression
- Employee Referral Scheme

**About Wilson James**

Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.

Wilson James provides services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards.
We employ more than 5,000 brilliant people across security, construction logistics and aviation services.

We celebrate diversity. With more than 75 nationalities represented in the Wilson James family, we are a truly inclusive company.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, please see our website.