Passenger Service Agent

2 weeks ago


Crawley, United Kingdom Optime Group Full time

Optime Group have an exciting opportunity to join our client at Gatwick Airport as a Customer Care Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with our Airport Operations Team to support travellers and ensure they have a seamless airport experience.

Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:
**What’s on offer**:

- Rate of Pay: £10.93 per hour (plus Holiday and Pension)
- Hours: 40 hours per week
- Shift pattern: 5 ON / 3 OFF
- Shift timings: Shift will fall between 04:00-23:00
- Average of 9 to 12 hour shifts
- Weekly pay (every Friday)
- Overtime opportunities

**Start/Training Date**:

- 21st to 25th August
- 28th to 31st August
- 4th 7th September

**Main duties**:

- Being professional, polite and courteous at all times.
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
- Providing assistance with the passenger luggage.
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties, as assigned by operational management.

**To be successful in the role, you will need**:

- Great work ethic
- Excellent communication skills.
- Strong Customer Service
- Self-motivated and willing to work using own initiative
- Full UK Driving licence (desirable).
- To multitask and remain calm under pressure
- Previous airport experience is an advantage but not essential

**Requirements**:

- Passport or Birth Certificate
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- 5 Year Address History
- 5 Year Work Reference History



  • Crawley, United Kingdom Optime Group Full time

    Optime Group have an exciting opportunity to join our client at Gatwick Airport as a Passenger Service Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with our Airport Operations Team to support travellers and ensure they have a seamless airport experience. Are you looking for a role...


  • Crawley, United Kingdom Wilson James Full time

    **Be Part of Something Amazing. Join Wilson James** As one of the UK's leading aviation-managed service providers, we support making airports safe, secure, and efficient with outstanding levels of customer service. Become a UK Border Support Agent based at Gatwick. Working as a member of the Wilson James Special assistance team, you will be responsible for...


  • Crawley, United Kingdom Wilson James Full time

    We have an exciting opportunity to join Wilson James as a UK Border Support Agent at Gatwick Airport. You will be working as a member of the Special Assistance team; you will be the friendly face to the holiday makers for the wayfinding and guidance of passengers through the immigration halls at Gatwick Airport. Joining us will not only provide...

  • Check in Staff

    2 days ago


    Crawley, United Kingdom Optime Group Full time

    **Job Title**: Check-In Agent **Pay Rate**: £11.39 Overtime x 1.5 **Location**: London Gatwick Airport **Shift Pattern**: 5 on 3 off **Hours**: Earliest Start = 03:00am - Latest Finish = 00:00am (Average of 6 to 8 hours per shift) Optime Group is currently recruiting on behalf of our client DHL who handles Easyjet airline for the below role at Gatwick...

  • Trainee Estate Agent

    20 hours ago


    Crawley, United Kingdom Fox and Sons Full time

    We’re looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a**Sales Negotiator** for our fantastic residential sales team in Crawley. The **Trainee Estate Agent**is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and **training**...

  • Ramp Driver

    5 days ago


    Crawley, United Kingdom Wilson James Full time

    Be part of something amazing. Join Wilson James. Wilson James provides services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards. **Wilson James are currently recruiting for a Ramp Agent to join us at Gatwick Airport.** Working as a member of the Passengers Services team, you will drive the company's ambi-lifts...

  • Site Agent

    3 weeks ago


    Crawley, United Kingdom Kier Group Full time

    We’re looking for a **Site Agent **to join our Kier Utilities team on projects within the Southern & Eastern Power Network area on UK Power Network sites, responsible for the management of the site of a civil and infrastructure nature, to achieve the highest standard of project delivery to our customers. **Location**: Working on sites in and around the...

  • Occ Officer

    1 week ago


    Crawley, United Kingdom Chapman Freeborn Airchartering Ltd Full time

    **Purpose of the Role** - Provide prompt and efficient aviation logístical services to clients - Provide a professional and positive image of the Company to clients and suppliers - Promote and act positively upon all commercial opportunities for the business **Key Responsibilities of the Role** - Continuous monitoring and action of requests by suppliers...


  • Crawley, United Kingdom Rentokil Initial Full time

    The Service Management Analyst is responsible for the day to day management of configuration and reporting data with the various ITSM tools in use in Rentokil-Initial What a typical day looks like: - Uses the appropriate operating systems, hardware, tools and/or paper documents to maintain the configuration management system, including the configuration...

  • GTR - Duty Manager (Coordination)

    Found in: Talent UK C2 - 2 weeks ago


    Crawley, United Kingdom Abellio London Full time

    Transport UK Rail Replacement provides a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents. Our highly experienced rail replacement team offer a fully managed service for the provision of coaches, buses, small vehicles, and taxis. The Role We are looking to recruit to...


  • Crawley, United Kingdom Reed Business Support Full time

    Our key client based in Crawley who are a home health care provider are seeking a Part Time Customer Experience Service Coordinator. Hours are as follows 2 Week Rota 20-hour week Week 1 Tuesday, Wednesday, Thursday, and Friday - 6pm to 11pm Week 2 Tuesday, Wednesday, Thursday, Saturday - 6pm 11pm ( Sat 9am - 5pm ) Duties Establishes a rapport with the...

  • Ground Handling

    3 days ago


    Crawley, United Kingdom Gatwick Airport Limited Full time

    Job Requirements **To be the airport for everyone whatever your journey** **Ground Handling & Apron Specialist** Are you our next Ground Services Specialist? We are looking for someone who can help us redefine what's possible for our Airfield Team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to...


  • Crawley, United Kingdom Perfect Placement Full time

    Bus Field Service Engineer Required to cover the West Sussex Area Pay: £45k upwards + call out bonuses and overtime  Hours: 40 Hours per week Monday - Friday 8am - 5pm We are currently working with a national Multi franchised Bus Dealership who have been trading for nearly 30 successful years and counting. This client has an excellent reputation in the...

  • Bus Field Service Engineer

    Found in: Whatjobs ES C2 - 7 days ago


    Crawley, United Kingdom Perfect Placement Full time

    Bus Field Service Engineer Required to cover the West Sussex AreaPay: £45k upwards + call out bonuses and overtime Hours: 40 Hours per week Monday - Friday 8am - 5pm We are currently working with a national Multi franchised Bus Dealership who have been trading for nearly 30 successful years and counting. This client has an excellent reputation in the...

  • Test Job Number 2

    Found in: Talent UK C2 - 1 week ago


    Crawley, United Kingdom Rentokil Initial Group Full time

    Company Overview: [Provide a brief overview of your company, its mission, and its values.]Job Description: We are seeking a reliable and skilled Driver to join our team. The Driver will be responsible for transporting goods, materials, or passengers to various destinations safely and efficiently. The ideal candidate will have a strong commitment to safety,...

  • Test Job

    Found in: Talent UK C2 - 2 weeks ago


    Crawley, United Kingdom Rentokil Initial Full time

    Company Overview: [Provide a brief overview of your company, its mission, and its values.]Job Description: We are seeking a reliable and skilled Driver to join our team. The Driver will be responsible for transporting goods, materials, or passengers to various destinations safely and efficiently. The ideal candidate will have a strong commitment to safety,...

  • Branch Manager

    2 weeks ago


    Crawley, United Kingdom Connells Full time

    We’re looking for a highly motivated **Branch Manager - Estate Agent** to lead our fantastic residential sales team in Crawley. This is a great opportunity for a proven **Manager** or an established **Estate Agent** looking for **progression**and to step in to your first branch management appointment in residential sales.This is a branch that can give you...

  • Engineering Manager

    Found in: beBee S GB - 2 weeks ago


    Crawley, United Kingdom Gatwick Airport Full time

    Job RequirementsTo be the airport for everyone whatever your journey Engineering Manager - Baggage The Opportunity: Are you our next Engineering Manager. We are looking for someone who can help us redefine what's possible for our Engineering team. As part of our Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure...

  • Engineering Manager

    Found in: beBee jobs GB - 2 weeks ago


    Crawley, West Sussex, United Kingdom Gatwick Airport Full time

    Job RequirementsTo be the airport for everyone whatever your journey Engineering Manager - Baggage The Opportunity: Are you our next Engineering Manager. We are looking for someone who can help us redefine what's possible for our Engineering team. As part of our Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure...


  • Crawley, United Kingdom Fox and Sons Full time

    We’re looking for a highly motivated **Lettings Branch Manager**to complement our fantastic residential Lettings team in Crawley. This is a great opportunity for a proven **Manager** or an established **Estate Agent** looking for **progression**and to step in to your first lettings management role.This is a branch that can give you the platform to...