Head of Performance

1 month ago

Wakefield, United Kingdom Protocol Full time

**Job Role**:
To ensure that The Client is an exceptional place for students and residents.

To provide efficient and effective management of the quality assurance systems, working closely with the CEO, Head of College and Residential Manager, to promote a culture of continuous improvement in the quality of teaching, learning, assessment, safeguarding, health and safety, wellbeing, behaviour, staff capability and performance across the organisation.

To provide effective line management and support for:

- Senior Data Officer
- Fundraising and Communications Officer
- Admissions Officer
- Quality Manager

To measure, audit, monitor and continuously improve the quality of teaching, learning and assessment, including leading on mentoring and support for all teaching staff, as well as maintaining and accurately reporting upon all data.

To prepare all relevant data returns including college performance, Individual Learner Records and other contractual or statutory returns.

To oversee and monitor the timely responses to all feedback (comments, complaints, compliments, concerns, ideas, opportunities, incidents, near misses). This includes allocating all actions and deadlines to relevant members of staff and the subsequent completion of those actions.

To research and pilot new approaches, and to make decisions that inform the development, implementation, monitoring and revision of quality assurance systems, the curriculum offer and all operational processes.

To respond to changing client needs and feedback, local, regional and national priorities and ensure full compliance with all relevant quality related regulatory bodies such as Ofsted and CQC.

To represent The Client with external groups, including sharing best practice and developing partnerships with other partners.
- Degree Level Educated, within Education or a related field
- At Least 3 Years Management Experience within the Education Sector
- Experience of ensuring compliance with policies and procedures and assuring consistency of approach to service delivery (Desirable)
- Understanding of assessing Vocational and Educational Achievement
- Good Understanding of College Improvement Planning and implementation
- Experience of partnership working with parents, trustees and the wider community
- Pro-active and solutions oriented
- Strong Verbal and Written Communication skills
- Trusted to handle confidential information
- Knowledge of working within regulated environments (Ofsted / CQC)
- Charity Regulation and Compliance (Desirable)
- Knowledge of working with people with learning difficulties or disabilities

**Principal Accountabilities**:
**Quality Management and Improvement**

1. Lead on all aspects of the quality cycle, working with tutors, support workers, managers and the Leadership Team to ensure students and residents receive consistently high quality service at all points of their time with The Client.

2. Develop and implement effective performance management and quality improvement standards, systems and processes to deliver measurable improvements in the quality of teaching, learning and assessment and residential care across the service.

3. Regularly review, revise and implement up-to-date quality assurance policies and procedures across the provision.

4. Coordinate the preparation of self-assessment reports (SARs) and quality improvement plans (QIPs), advising and supporting managers in the production of their elements of the SARs and QIPs to ensure they are robust, evidence-based and focused on improving the quality of the services provided.

5. Manage, validate, mentor and monitor subcontractor progress in quality improvement and timely delivery of quality improvement plans.

6. Oversee Awarding Body activities being carried out within the provision to ensure successful, high quality assessment, verification and compliance.

7. Work closely with the Head of College to ensure the curriculum offer continues to develop and meets quality standards.

8. Work closely with the Head of College and CEO to ensure meaningful data reporting is available to enable effective monitoring of KPIs across the provision.

9. Lead on surveys of learners, staff, providers and other stakeholders and manage the analysis, review and implementation of resulting improvements.

10. Lead on the implementation of robust and effective Safeguarding practices, including the embedding of Prevent strategies.

11. Lead, manage and be responsible for a comprehensive observation programme, including joint and peer observations, convening and implementing the recommendations of moderation panels.

12. Lead on continuing professional development for tutors, organising and running a programme of in-house training sessions and workshops and set up and support in-house professional networks and peer support groups, including developing and then overseeing a team of best practice tutors.

13. Lead on internal provider quality reviews and standardisation activities across the

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