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Customer Service Representative

4 months ago

Poole, United Kingdom U-Drive Ltd Full time

We have an exciting opportunity for a Customer Service Representative to join our team in Poole.

Reporting into the Branch Manager you will work a 45-hour week, Monday to Sunday on a rota basis and will mainly be dealing with customers coming into the branch on a day-to-day basis and any customer enquiries arising.

**About the Role**:

- Generating quotes based on a customer’s requirements and taking bookings
- Confirming vehicle bookings and customer’s needs through customer calls
- Administration of Rental Hire Contracts
- Using internal systems to create and process the vehicle bookings
- Check customer ID presented and make decisions based on our insurance requirements
- Offering additional insurance products, upgraded vehicles or add-on sale items at point of sale
- Checking vehicles in and out with a customer and generating and explaining terms of the hire with the customer
- Taking payments and making refunds via credit cards and online payment processing
- Dealing with customer queries and complaints, over the phone and face to face
- Undertaking vehicle checks with the customer highlighting existing and new damage caused during hire
- Managing vehicle faults, damage or SMR of vehicle to workshops
- Assisting with deliveries and collections of vehicles when required
- Assisting with valeting of vehicles when required

**About U-Drive**:
Established 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high quality cars, LCVs, and specialist vehicles across the UK. Our friendly team take pride in working together to provide superb service to our business customers and private hirers alike.

**Key skills, qualifications and attributes required include**:

- Have a full clean UK driving licence
- Have a positive, ‘Can do’ attitude
- Be able to work in a fast-paced, changing environment
- Be a team player
- Provide excellent customer service
- Have an excellent telephone manner and communication skills
- Be able to work to deadlines and work under pressure
- Be resilient and be able to deal with customer queries and complaints

**What We Can Offer You**:

- 30 Days (Including Bank Holidays) Annual Leave in your first year, accruing an additional day after 24 months service until your 5th year where you will have 33 days Annual Leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free Eye Tests
- On-Site Parking
- Competitive Pension
- Employee Discount across U-Drive branches
- Employee Wellbeing Program

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Weekend availability

Work Location: One location

Reference ID: VA213