Customer Success Manager
2 weeks ago
Our Client is the market-leading construction data business providing thousands of companies with sales leads, contact data, CRM software and market intelligence for the UK construction sector.
For this role the starting salary is £26,500 + uncapped OTE which will take your earnings to circa £40,000 per annum within a solid and secure Key Accounts Team where there are members who have been in the Team for well over 10 years - showing great earningsand career stability in these strange times....;)
**Key Responsibilities**:
Understand customer strategy and objectives relevant to the portfolio
Achieve monthly revenue targets on account renewals
Maintain a strong pipeline of portfolio opportunities to achieve growth targets
Ensure customer requests and queries are dealt with efficiently and effectively
Achieve set activity KPI’s within agreed timescales
Effectively manage internal diary of customer calls.
Make appointments for regional account managers to ensure effective renewal process
Organise training for customers as and when required
Provide feedback from customers to the business
Accurately log all calls made on to customer management system
Understand and communicate product updates to customers where relevant
Participate in any training and take personal responsibility for own development
Assist colleagues when necessary
Represent the company in a professional manner at all times
**Personal Attributes**:
Detail-oriented,
Flexible, energetic and methodical
Self-motivated, resilient, determined, assertive, good objection handler,
Capable of working under pressure to tight deadlines and prioritising
Strong Planning, organisation and time management skills
Determined to exceed targets and objectives
Dependable - takes responsibility for own actions, keeps commitments
**Company benefits**
25 days rising to 27 days after 2 years. 4 days volunteering and a day off for your birthday
Private Pension
Life assurance
Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans
5% Pension match
Share-Match options - become a shareholder
Ongoing development and support
**Knowledge and Experience**:
Customer account management / revenue generation
Consultative sales skills and experience
Good negotiation and closing skills
Ability to build and nurture strong relationships internally and externally
Excellent written and verbal communication skills
Good IT skills Microsoft Office package
Planning/time management/self-organization and self discipline/highly motivated
Confident on the phone and willing to make proactive telephone calls / sit face to face meetings
This is an exciting opportunity to join a forward thinking and evolving organisation that offers ongoing development and uncapped earning potential.
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