Customer Success Manager

2 weeks ago


Chester, United Kingdom 3R Consulting Ltd Full time

Our Client is the market-leading construction data business providing thousands of companies with sales leads, contact data, CRM software and market intelligence for the UK construction sector.

For this role the starting salary is £26,500 + uncapped OTE which will take your earnings to circa £40,000 per annum within a solid and secure Key Accounts Team where there are members who have been in the Team for well over 10 years - showing great earningsand career stability in these strange times....;)

**Key Responsibilities**:
Understand customer strategy and objectives relevant to the portfolio

Achieve monthly revenue targets on account renewals

Maintain a strong pipeline of portfolio opportunities to achieve growth targets

Ensure customer requests and queries are dealt with efficiently and effectively

Achieve set activity KPI’s within agreed timescales

Effectively manage internal diary of customer calls.

Make appointments for regional account managers to ensure effective renewal process

Organise training for customers as and when required

Provide feedback from customers to the business

Accurately log all calls made on to customer management system

Understand and communicate product updates to customers where relevant

Participate in any training and take personal responsibility for own development

Assist colleagues when necessary

Represent the company in a professional manner at all times

**Personal Attributes**:
Detail-oriented,

Flexible, energetic and methodical

Self-motivated, resilient, determined, assertive, good objection handler,

Capable of working under pressure to tight deadlines and prioritising

Strong Planning, organisation and time management skills

Determined to exceed targets and objectives

Dependable - takes responsibility for own actions, keeps commitments

**Company benefits**

25 days rising to 27 days after 2 years. 4 days volunteering and a day off for your birthday

Private Pension

Life assurance

Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans

5% Pension match

Share-Match options - become a shareholder

Ongoing development and support

**Knowledge and Experience**:
Customer account management / revenue generation

Consultative sales skills and experience

Good negotiation and closing skills

Ability to build and nurture strong relationships internally and externally

Excellent written and verbal communication skills

Good IT skills Microsoft Office package

Planning/time management/self-organization and self discipline/highly motivated

Confident on the phone and willing to make proactive telephone calls / sit face to face meetings

This is an exciting opportunity to join a forward thinking and evolving organisation that offers ongoing development and uncapped earning potential.



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