Service Assistant

5 months ago

Morpeth, United Kingdom National Trust Full time

Do you enjoy helping people and providing phenomenal service? Then please read on Working within a lively atmosphere as part of hardworking team, this role as a Service Assistant plays a core part in providing fantastic customer service.

**Salary**: £4,200pa this is £10.50 per hour

**Contract/duration**:Fixed term contract until January 2026. This role might be extended or made permanent. This is an annualised hours contract, meaning that you will be paid the same amount every month for the duration of your contract, regardless of hours worked.

**Hours/working pattern/hours**: Flexible depending on operational requirements. Minimum of 2 days a week during the house open season, with a working day between the hours of 11am to 5pm which will include weekends. Rotas are issued in advance and we'll always try to accommodate other commitments where possible.

**Interviews**:5th September

What it's like to work here:You'll be reporting into the Collections and House Officer and be part of a team of 10 to 15 other Service Assistants. Whilst on shift you'll work alongside a permanent house team of 8 staff, and a large team of dedicated volunteers. We work in a supportive _learning envi _ronment helping one another to make Cragside the best it can be for our visitors.

**Investing in you**

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

What you'll be doing:Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is flawless, setting them up for an outstanding experience for the rest of the day. In this role, you’ll be working alongside a big staff team and volunteers to deliver outstanding customer service. Welcoming and admitting visitors, providing information and orientation, you'll also be working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising).

We'll also need you to promote events, offers, products and benefits of actively supporting the National Trust, and support in the delivery of these events at times throughout the year.
- Who we're looking forCustomer focused with positive attitude
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (400 hrs py to 30/01/26)

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