Service Assistant

7 months ago


Morpeth, United Kingdom National Trust Full time

As a Service Assistant you'll work in the mansion house. Whether welcoming guests on reception, or helping to answer queries around the house, you'll help to deliver high-quality customer service to all our visitors.

**Salary**: £11.50 per hour

**Contract/duration**:750-hour annualised contract, on a fixed-term until 4th October 2026.

**Hours/working pattern/hours**: Hours of work are between 11.00-17.00. Working days will be flexible, and will include weekends and bank holidays.

**Interview Date**:week commencing 6th May

What it's like to work here:Reporting to one of our Collections and House Officers, you’ll be part of a team of 13 Service Assistants working at Cragside.

What you'll be doing:Service Assistants play an important role in supporting the House Team in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas.

You’ll be involved in different tasks. These could include greeting visitors on arrival or assisting them with queries around the house, whilst also working alongside our volunteers, and helping to ensure we meet our security and fire safety compliance requirements. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit.

This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (750 hrs py to 04/10/26)


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