New Homes Customer Service Co Ordinator. West

3 weeks ago


Longbridge, United Kingdom aal recruit Full time

Full time New Homes Customer Service Co Ordinator, West Midlands

Working:

- 5 days a week Monday -Friday

Basic £27,000

Plus commission, percentage for choices

**Experience required**

First point of contact with the customer once completion has taken place answering calls and queries accurately and consistently

Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements

Work within the guidelines

Ensure accuracy of all customer details and all communication is correctly recorded

Communicate regularly with customers in accordance with the procedures set out.

Assist and rectify matters raised and to understand the scope of problems.. Manage customer expectations through clearly explaining the situation, next steps and potential outcomes

Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.

Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; Monitor the progress of works and customer satisfaction and feedback on completion

Produce and maintain plot files

At all times comply with company policies, procedures and instructions.

**Job Types**: Full-time, Permanent

**Salary**: From £27,000.00 per year

**Benefits**:

- On-site parking

Supplemental pay types:

- Commission pay
- Quarterly bonus

Ability to commute/relocate:

- Longbridge: reliably commute or plan to relocate before starting work (required)

**Experience**:

- New Homes Customer Service: 2 years (required)

Work Location: In person



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