New Homes Customer Service Co Ordinator. West
3 weeks ago
Full time New Homes Customer Service Co Ordinator, West Midlands
Working:
- 5 days a week Monday -Friday
Basic £27,000
Plus commission, percentage for choices
**Experience required**
First point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements
Work within the guidelines
Ensure accuracy of all customer details and all communication is correctly recorded
Communicate regularly with customers in accordance with the procedures set out.
Assist and rectify matters raised and to understand the scope of problems.. Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.
Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; Monitor the progress of works and customer satisfaction and feedback on completion
Produce and maintain plot files
At all times comply with company policies, procedures and instructions.
**Job Types**: Full-time, Permanent
**Salary**: From £27,000.00 per year
**Benefits**:
- On-site parking
Supplemental pay types:
- Commission pay
- Quarterly bonus
Ability to commute/relocate:
- Longbridge: reliably commute or plan to relocate before starting work (required)
**Experience**:
- New Homes Customer Service: 2 years (required)
Work Location: In person
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