Junior Data Admin Apprenticeship

5 months ago

London, United Kingdom Baltic Apprenticeships Full time

Are you passionate about diving into the world of data administration and eager to kick-start your career in a dynamic and innovative environment? Look no further Baltic Apprenticeships are thrilled to partner with a leader in the communications industry to hire a talented individual to join them as a Data Admin Apprentice

The client is a telecom company that puts customer service 1st, they offer a range of telecom solutions for businesses such as office phones, mobile management and business internet. This role with give you hands on experience in a verity of tasks to enhance your customer service & data admin skills

As a Data Administrator Apprentice, you'll embark on an exciting journey to learn and master the fundamentals of data admin. You will be an essential part of the team, responsible for providing excellent customer service, setting up new user accounts, maintain paperwork, keep accurate records of the CRM system and so much more

In this role, you’ll work towards your Level 3 Data Essentials qualification, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Processing new mobile requests and ordering hardware equipment for customers
- Setting up new customer accounts
- Maintain accurate records of telecommunication assets, contracts and service agreements
- Prepare and organise necessary paperwork, contracts and documents
- Keep accurate records of customer interactions on the CRM database
- Generate reports on telecom usage, expenses and performance metrics for management review as needed
- Deliver exceptional customer service by promptly addressing customer enquiries and concerns

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Salary - £15,000
- Monday - Friday (Working hours between 9 AM - 6 PM)
- Annual Leave - 28 Days

**Desired Qualities, Skills and Knowledge**:

- Desired experience in a similar role, preferably within telecommunications or IT support
- Strong interest in technology, telecommunications, and IT. Experience in the Telecoms industry would be an advantage
- Excellent problem-solving and analytical skills
- Good communication and interpersonal skills
- Ability to work well independently and as part of a team
- Willingness to learn and develop new skills
- Grade 4/5 in Math's & 4/5 in English GCSE

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective Data Administrator.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- London

Postcode
- E15 2NH

Programme
- Data Essentials - Level 3

Salary
- £15,000.00

Reference
- J-010207

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