Customer Service and Sales Administrator

5 months ago

Sidcup, United Kingdom CameraMatics Full time

**Job Summary**:
**About CameraMatics**:
CameraMatics leverages Digital, IoT, and AI technologies to transform vehicle fleet and mobile workforce operations. Our cloud platform digitizes and automates manual processes, enhancing collaboration for remote and mobile teams. Our solutions empower fleet managers and mobile workers by providing real-time insights and operational efficiency.

**Key Responsibilities**:
**Customer Service Excellence**:

- Address and resolve general and low-level customer enquiries promptly and professionally.
- Escalate complex issues to the Customer Services Manager or relevant departments as needed.
- Maintain up-to-date knowledge of company products and services to assist customers effectively.

**Sales Documentation Management**:

- Process sales orders accurately and in a timely manner, ensuring all necessary documentation is complete.
- Assist in the preparation and maintenance of finance and contract documents.
- Collaborate with sales and finance teams to resolve order-related issues.

**Operational Efficiency**:

- Follow established procedures and guidelines to ensure operational efficiency.
- Identify opportunities for process improvements and communicate suggestions to the Customer Services Manager.
- Adhere to company policies and procedures to maintain a high standard of service delivery.

**Problem Solving and Decision Making**:

- Handle customer complaints and issues, providing solutions in a timely and professional manner.
- Use available data and metrics to inform decision-making and improve service delivery.
- Report recurring issues to the Customer Services Manager for further action.

**Reporting and Analysis**:

- Maintain accurate records of customer interactions and transactions.
- Assist in preparing reports on customer service activities and performance metrics.
- Provide feedback and insights based on customer interactions to help improve overall service quality.

**Stakeholder Collaboration**:

- Work closely with other departments to ensure a seamless customer service experience.
- Communicate effectively with team members and management to share insights and updates.
- Build and maintain positive relationships with customers, ensuring their satisfaction and loyalty.

**Experience**:
Minimum of 3 years’ experience in a customer service role, preferably in a sales or operations environment.

**Skills**:

- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Good organisational and multitasking abilities.
- Effective problem-solving skills and ability to make informed decisions.
- Ability to work well under pressure and manage time-sensitive tasks.
- Proficiency in Microsoft Office Suite and experience with CRM/ERP systems.
- Proactive and customer-focused approach.

**Benefits**:

- Competitive salary
- Performance based bonus/commission structure
- Pension Contribution
- Private Health Insurance
- Opportunities for career growth and advancement
- Hybrid working model

This role is a fantastic opportunity for a motivated individual to join our dynamic team and contribute to our commitment to exceptional customer service. If you are passionate about helping customers and improving their experience, we would love to hear from you.
- CameraMatics is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, colour, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While CameraMatics supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skill sets._

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