Office Customer Service Administrator

3 weeks ago


Truro, United Kingdom Novus Recruiment Full time

Highly respected comapny based in Truro, Cornwall are looking to recruit a permanent office based Office Customer Service Administrator.

Purpose
- Being responsible for all sales enquiries
- Being responsible for all administrative support
- Being responsible for developing OEM’s / distributor relationships

**Responsibilities**:
Maintain the ability to handle multiple tasks and changing priorities in a fast-paced environment
- Order Entry including Proforma / Samples - Importing Orders / Acknowledgements into WinMan
- Confirming orders have been checked by Production and acknowledging
- Review Available Manufacturing Capacity
- Provide updated Lead Times when requested
- Checking pricing - Ensuring relevant quotes are linked to SO’s and updated on system when Won
- Most Open order queries including: Expedite requests, push-out requests, cancellations, confirmation of on-time dispatch, etc. With a few exceptions (such as Dyson or RS expedite requests), if there are customer questions about orders already placed,
- Creating/updating shipments - Advising customers if there will be an issue completing order lines
- Ensuring all orders where applicable / agreed amount meet the MOV
- Updating Split Lines/Dropbox figures
- Providing weekly Pipeline figures
- Updating contacts/delivery addresses in Customer account



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