Customer Service Advisor
3 weeks ago
My client is a highly reputable, leading national insurance business looking to expand their team further. With a phenomenal track record of success and a prominent leader in their field, a commitment to providing a fun and supportive culture for their employees is as important as their company performance.
They are looking for a Customer Service Adviser on a full time, permanent basis to join the wider team in the Truro area (predominately office based). This is a Monday - Friday position and the working hours will be between 8.30- 5.30pm. The salary is up to £23,000 depending on experience and qualifications.
You do not necessarily need to have worked in insurance before but if you are passionate about delivering good customer service and you have a polite and friendly telephone manner then this could be the role for you
**Main duties include**:
- Policy amendments whilst updating central systems
- Process of customer payments
- Support the insurance adviser with service enquiries and administration
- Delivering exceptional service at all times
- Provide administrative to the wider team
- Work in collaboration with other internal teams and third parties
- Previous work experience in a regulated environment (desirable)
- Polite and professional telephone manner
- An ability to show compassion and empathy
- Excellent customer skills and willingness to go the extra mile
- Computer literate
- Willingness to learn, develop and potential study
- Excellent written and verbal communication skills
- Team player who is able to work to deadlines
- Insurance and agricultural knowledge would be advantageous.
Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: BH1970
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