Customer Service Advisor

7 months ago


Truro, United Kingdom Smith and Reed Recruitment Full time

Are you passionate about delivering excellent customer service?

Do you have the ability to prioritise tasks and work well as part of a team?

As a Customer Service Advisor, it will be your role to support the team in providing a high level of service to potential customers. My client prides itself on excellent customer care and providing informative, considered responses. As part of a small and friendly team, you will be supported throughout your career and be actively encouraged to develop your skills and expertise. We will be provided with a comprehensive induction and an ongoing personal development plan, to help you grow and prepare for future opportunities within the company.

**Working as part of a high-performing team, you'll be responsible for**:

- Supporting the team by maintaining customer relationships and administrative support
- Processing payments, amendments and updating core operating systems

**Skills and Experience**:

- Great customer retention and rapport-building skills
- Excellent communication skills (written & verbal)
- Strong administrative skills and the ability to multi-task
- Work well as part of a team to support service proposition
- Be adaptable and able to rise to new challenges
- Be ambitious and willing to study for professional qualifications, to help you progress your career

**What's in it for you?**
- 35-hour week, supporting a work life balance
- Private medical insurance and income protection cover, after a qualifying period
- Generous holiday allowance - 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to ‘buy’ an extra 5 days per year.
- Learning and development opportunities
- A paid volunteering day each year to give back to local communities
- Exclusive discounts on everyday essentials, motoring, travel and experiences through an online benefits programme.
- Cycle to work scheme
- Eye care contributions
- Social events
- Relaxed dress code

This role is being offered on a full time permanent basis with exciting routes for progression for the right individual.

PERM111



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