Customer Sales Advisor

3 days ago


Truro, United Kingdom Great Western Railway Full time

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,500 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel.

**About the team?**

You will work within the ticket office at Truro Station. This role provides ticket office support to the station. You are also very much part of the wider station team and as such help support the smooth running of the all stations with rail ticketing.

**About the job?**

As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, you will provide customer information, and assist the station team in all station retail processes

**Your main responsibilities will be**:

- Providing the highest level of customer service and being proactive to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
- Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation.
- Maintaining TVMs at the station

**You'll need to be**:

- Able to deliver exceptional front-line customer service
- Able to understand customer requirements and expectations
- A Self-starter with a can-do attitude
- Confident when decision making
- Able to remain calm yet directive in a crisis
- Able to work to strict procedures

**As a minimum, you will need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- Customer Service Experience

**About the location?**

Truro station is the busiest station in Cornwall, and sees a significant increase in footfall during the summer period. Truro Station is the interchange for the Falmouth Branchline

**Working Pattern?**

This role involves working shifts including weekends and bank holidays. The role is to work 35hrs per week

**Additional Information?**

Applicants successfully short listed will be invited to an interview.

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.


  • Sales Advisor

    2 weeks ago


    Truro, United Kingdom LKQ Euro Car Parts Full time

    **Sales Advisor - Truro** **The Role**: As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationshipswith existing trade customers - ultimately delivering on our...


  • Truro, United Kingdom FirstGroup Full time

    About the job ? As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, you will provide customer information, and assist the station team in all station retail processes Your main responsibilities will be: Providing the highest level of customer service and being proactive to customer needs ...


  • Truro, United Kingdom Minster Full time

    **The Role** This role is working with **Minster**, who are part of the STARK Group. We are looking for an**Internal Sales Advisor** to join us at the branch in the **Truroarea**. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and...

  • Sales Assistant

    3 weeks ago


    Truro, United Kingdom Cotswold Outdoor Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Sales Assistant - Customer Advisor. **Please note this role is 6 hours per week on a rota basis.** As part of the Outdoor and Cycle Concepts group, **_Cotswold Outdoor_**_ _**is joined by **_Runners...

  • Sales Assistant

    2 weeks ago


    Truro, United Kingdom Cotswold Outdoor Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Sales Assistant - Customer Advisor. **Please note this role is XX hours per week on a rota basis.** As part of the Outdoor and Cycle Concepts group, **_Cotswold Outdoor_**_ _**is joined by **_Runners...

  • Sales Advisor

    2 weeks ago


    Truro, United Kingdom Superior Render Supplies Full time

    **Sales Advisor** **About Us** Superior Render Supplies is a fast growing, nationwide distributor specialising in the rendering industry. Based on the outskirts of Truro, in the Threemilestone Industrial Estate, the business has grown rapidly since its inception in 2018 and is now experiencing a period of significant growth. If you’re looking to join an...

  • Sales Advisor

    2 weeks ago


    Truro, United Kingdom Crew Clothing Truro Full time

    **Sales Advisor - Truro - Part Time** - 8 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in collaboration, kindness and creativity,...

  • Sales Advisor

    1 week ago


    Truro, United Kingdom New Look Full time

    Sales Advisor - Permanent- Truro- 8 hours, 12 hours, 16 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to...

  • Sales Advisor

    2 weeks ago


    Truro, United Kingdom New Look Full time

    Sales Advisor - Permanent- Truro- 8 hours, 12 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the...

  • 11 HR Sales Advisor

    2 weeks ago


    Truro, United Kingdom Euro Car Parts Full time

    **Euro Car Parts: 11 Hour Sales Advisor - Truro** **National Minimum Wage** **Role Summary**: A 11 Hour Sales Advisor within one of our busy branches is a varied role and you will be tasked with supporting the front counter, as well as carrying out warehouse duties and also helping to cover in the busy sales office as and when required. It is important to...

  • Sales Advisor

    4 weeks ago


    Truro, United Kingdom Crew Clothing Truro Full time

    **Summer Temp Sales Advisor - Truro - Part Time** - (Fixed Term Contract until September)_ - 4 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We...

  • Sales Assistant

    3 weeks ago


    Truro, United Kingdom Outdoor and Cycle Concepts Ltd (O&CC) Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Sales Assistant - Customer Advisor.Please note this role is XX hours per week on a rota basis.As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need andSnow +...

  • Sales Assistant

    2 weeks ago


    Truro, United Kingdom Outdoor and Cycle Concepts Ltd (O&CC) Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Sales Assistant - Customer Advisor.Please note this role is 6 hours per week on a rota basis.As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need andSnow +...

  • Sales Advisor

    3 days ago


    Truro, United Kingdom Euro Car Parts Full time

    **The Role**: As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers - ultimately delivering on our customer promise. **Why...

  • Retail Sales Advisor

    3 weeks ago


    Truro, United Kingdom DFS Furniture Ltd Full time

    A bit about the role: Our Retail Sales Advisors use their passion for both our products and providing a great service to support our customers in a genuine and friendly way. Working together with your team, youll be the face of your store, taking the time to understand a bit about your customers: their inspirations, individual styles and lifestyles to help...


  • Truro, United Kingdom Crew Clothing Truro Full time

    **Sales Advisor - Truro - Part Time** - 8 hours per week_ - April - September fixed term contract_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in...

  • Sales Advisor

    5 days ago


    Truro, United Kingdom Michael Spiers Full time

    Michael Spiers is an independent local family business established in the South West during the 1950's. Michael Spiers offers its customers an extensive selection of diamond and gem set jewellery including diamonds and watches from the major Swiss brands. Michael Spiers are passionate about the products they sell and look forward to welcoming customers at...

  • Retail Sales Advisor

    2 weeks ago


    Truro, United Kingdom Oak Furniture Land Full time

    Are you a Sales Professional who excels at delivering outstanding, personalised customer service looking to work for a company that celebrates and rewards the expertise of its employees? If you are target driven, have excellent communication skills and a customer-centric approach to sales, we want to hear from you! Oak Furnitureland has a fantastic...

  • Sales Advisor

    4 weeks ago


    Truro, United Kingdom Crew Clothing Full time

    Summer Temp Sales Advisor - Truro - Part Time (Fixed Term Contract until September)4 hours per weekAt Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.We believe in...

  • Sales Advisor

    2 weeks ago


    Truro, United Kingdom Crew Clothing Full time

    Summer Temp Sales Advisor - Truro - Part Time (Fixed Term Contract until September)4 hours per weekAt Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.We believe in...