Service Desk Administrator Hvac

3 weeks ago


Crayford, United Kingdom JD Services HVAC Limited Full time

**Please note this is not IT Helpdesk Related.**
- Prioritising and scheduling work for a team of engineers, managing client callouts on a Rota basis and processing engineer holiday forms to ensure optimum engineer availability.
- Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
- Raising purchase orders for materials and subcontractor works, providing quotations following on from engineering visits and processing supplier/subcontractor invoices on our internal systems
- Running and processing reports, providing reports, analysing data and reporting findings and solutions to challenges to the Management Team
- Updating and producing the Monthly report to present on a monthly basis to the senior management team
- To investigate and resolve customer problems in a timely manner
- Updating of Sub-contractor competency spreadsheet.
- Assisting with Uniform Stock take.
- Signing in and out of Engineering tools, and uniform.
- Other management requests as and when required.

**This opportunity would suit individuals that**:

- Have previous experience of working in a busy, fast paced and high pressure environment with experience working as a Service Desk / Helpdesk Administrator/Co-Ordinator
- Have appropriate level of data protection, security awareness and confidentiality awareness
- Be highly organised, methodical, have attention to detail and be efficient, with excellent IT skills, particularly around using Microsoft Office - Word, Excel and Outlook
- Have a high level of written communication skills and numeracy
- Have an excellent telephone manner with the ability to pick up new systems easily, adapt to the environment and work well as part of a team and individually
- Have the ability to be able to use own initiative, whilst being results and Customer service focused
- Be flexible and open to change
- Consistently display positive, professional and approachable behaviours - displaying the company behaviours

**Benefits of working with JD Services**:

- Competitive salary up to £28,000, depending on experience and qualifications.
- Working hours of 8am until 5pm, Monday to Friday
- Overtime available
- 25 days holiday plus bank holidays
- Birthday Off as additional day
- Employee of the Month
- Defined Contribution Pension Scheme
- Death in Service cover available
- Healthcare scheme available after qualifying period
- Sociable company with regular events throughout the year
- Welcoming environment and friendly team
- Opportunity for travel to on-site meetings or to additional JDS locations
- Progression and training available and encouraged

JD Services HVAC Ltd is an equal opportunities employer, celebrating diversity, inclusivity and creating a respectful environment for all our employees.

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

**Experience**:

- Helpdesk: 1 year (required)

Work Location: In person

Application deadline: 28/06/2024
Expected start date: 01/07/2024



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