Front of House Concierge

3 days ago


Loughborough, United Kingdom The Dentalist Full time

DO YOU WANT TO BE PART OF AN EXCITING, DYNAMIC BRAND?

DO YOU HAVE 5 STAR CUSTOMER SERVICE SKILLS?

As a Front of House Concierge at our high-end cosmetic dental practice, you will be the first point of contact for our discerning clientele. You will represent our practice with professionalism, warmth, and impeccable service, ensuring that every patient feels welcome and valued from the moment they walk through the door. Your role will be pivotal in delivering a seamless and luxurious experience that exceeds our patients' expectations.

**Responsibilities**:

- Welcome patients warmly as they arrive at the practice, providing personalised attention and ensuring their comfort.
- Manage patient appointments, confirming upcoming visits and scheduling follow-up appointments as needed.
- Coordinate patient check-ins and assist with the completion of necessary paperwork and forms.
- Effectively communicate with patients regarding appointment reminders, treatment plans, and any pre-visit instructions.
- Handle enquiries and phone calls with professionalism and courtesy, providing accurate information and directing calls to the appropriate staff members.
- Maintain the reception area and waiting room to reflect the high standards of our practice, ensuring cleanliness, organisation, and aesthetic appeal.
- Anticipate patient needs and proactively offer amenities such as refreshments, reading materials, and complimentary WiFi.
- Collaborate with clinical staff to ensure smooth patient flow and minimise wait times.
- Demonstrate a comprehensive understanding of our services, treatments, and products, providing information and assistance to patients as needed.
- Uphold strict confidentiality and privacy standards regarding patient information and interactions.
- Continuously seek opportunities to enhance the patient experience and contribute to the overall success of the practice.
- Take part in our regular Social Media and Digital PR campaigns

Qualifications:

- Previous experience in a customer service role, preferably in a luxury or high-end setting.
- Exceptional interpersonal skills with the ability to engage effectively with diverse clientele.
- Impeccable grooming and presentation standards, reflecting the upscale nature of the practice.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Ability to maintain composure and professionalism in high-pressure situations.
- Flexibility to accommodate varying schedules, including evenings and weekends as needed.
- Commitment to delivering excellence in customer service and patient care.
- Diploma or equivalent; additional education or certification in hospitality or customer service is a plus.

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- Customer Service: 1 year (preferred)

Ability to Commute:

- Loughborough (required)

Work Location: In person

Application deadline: 20/02/2024
Reference ID: The Dentalist - Front of house concierge


  • Concierge

    2 weeks ago


    Loughborough, United Kingdom Peacock Dental Spa Full time

    **Concierge at Peacock Dental Spa** Hang on. Did you read that right? Yes, you did! A Concierge for a Dental Spa. What is Peacock Dental ‘Spa’ and what does it want with a Concierge? Two good questions. Let us explain: Peacock Dental Spa is a fully private dental practice located in Loughborough Town Centre. The owners, Mike and Katy Ingram, provide...


  • Loughborough, United Kingdom Johns House Restaurant Full time

    **Michelin Star Farm to Table Restaurant** An exciting opportunity has arisen for an enthusiastic waiting staff member to be a key part of our dedicated team, working in a professional, hospitable and friendly environment, with training and development opportunities with great benefits. Full-Time Salary or Part Time Wage: Depending on experience What We...

  • Front of House

    7 days ago


    Loughborough, United Kingdom Premier Inn Full time

    We're currently recruiting in our Loughborough Premier Inn. Working 8 & 15 hours per week, paying up to £11.79 per hour **Front of House - Loughborough Premier Inn** Come and be a Front of House Team Member at Premier Inn in Loughborough. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help...

  • Front of House

    3 weeks ago


    Loughborough, United Kingdom Premier Inn Full time

    We're currently recruiting in our Loughborough Premier Inn. Working 20 hours per week, paying up to £10.82 per hour **Front of House - Loughborough Premier Inn*** Come and be a Front of House Team Member at Premier Inn in Loughborough. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...


  • Loughborough, United Kingdom Cafe-Ambience Full time

    Cafe-Ambience is looking for an experienced Front-of-House Barista to join our team. If you have a passion for crafting exceptional coffee, providing outstanding customer service, and thrive in a fast-paced environment, then we want to hear from you. Part-time hours are available with flexibility to suit your schedule. Must be available on Saturdays. Great...


  • Loughborough, United Kingdom Kevs van rentals Full time

    **Job Title: Front Desk Receptionist** **Company: Kevs Van Rentals** **Location: Loughborough** **Job Summary**: As a Front Desk Receptionist at Kevs Van Rentals, you will be the first point of contact for our customers, providing exceptional customer service and administrative support. You will play a crucial role in ensuring smooth operations at the...


  • Loughborough, United Kingdom Berry Recruitment Full time

    Do you want the opportunity to earn money whilst having fun? Berry Recruitment are currently recruiting for Bar, Front of House and Catering Staff to work for our clients based in and around the Loughborough area. We offer an exciting variety of work for Bar, Front of House and Catering Staff with flexible hours to fit into your schedule/lifestyle. We...

  • Server/front of House

    2 months ago


    Loughborough, United Kingdom Protocol Full time

    Protocol are delighted to be recruiting for a Front of House Assistant for an Education provider in the Loughborough area working 30 hours per week for a temporary period of 6 weeks. **Salary**: £10-12 per hour Must be available immediately. **The person & qualifications** - Experience of working in a hospitality environment - Good customer service...

  • Server/front of House

    4 weeks ago


    Loughborough, United Kingdom Protocol Full time

    Protocol are delighted to be recruiting for a Front of House Assistant for an Education provider in the Loughborough area working 30 hours per week for a temporary period of 6 weeks. **Salary**: £10-12 per hour Must be available immediately. **The person & qualifications** - Experience of working in a hospitality environment - Good customer service...

  • Front of House Staff

    3 weeks ago


    Loughborough, United Kingdom Mitchells & Butlers Full time

    **Front End Associate** Mitchells & Butlers is a full-service, Loughborough-based event management and hospitality staffing company. We are a team of dedicated, passionate, and experienced professionals. Mitchells & Butlers is a fast-growing, dynamic company that provides a unique opportunity to help make the holidays special for our clients. Mitchells &...

  • Front of House Staff

    4 weeks ago


    Loughborough, United Kingdom Mitchells & Butlers Full time

    **Front End Associate** Mitchells & Butlers is a full-service, Loughborough-based event management and hospitality staffing company. We are a team of dedicated, passionate, and experienced professionals. Mitchells & Butlers is a fast-growing, dynamic company that provides a unique opportunity to help make the holidays special for our clients. Mitchells &...

  • Front of House Staff

    4 weeks ago


    Loughborough, United Kingdom Mitchells & Butlers Full time

    **Front End Associate** Mitchells & Butlers is a full-service, Loughborough-based event management and hospitality staffing company. We are a team of dedicated, passionate, and experienced professionals. Mitchells & Butlers is a fast-growing, dynamic company that provides a unique opportunity to help make the holidays special for our clients. Mitchells &...


  • Loughborough, United Kingdom The Jam Garden Full time

    The Jam Garden situation in the centre of Loughborough is a neighbourhood hangout with a glorious beer garden serving up freshly made artisan pizzas, bubbling pots of comfort food, seriously tasty beers and a selection of delicious cocktails. What we will offer you in return: - Competitive hourly salary - 28 days holiday - Company Pension scheme - Retail...

  • Front of House Staff

    2 weeks ago


    Loughborough, Leicestershire, United Kingdom Mitchells & Butlers Full time

    Front End AssociateMitchells & Butlers is a full-service, Loughborough-based event management and hospitality staffing company. We are a team of dedicated, passionate, and experienced professionals. Mitchells & Butlers is a fast-growing, dynamic company that provides a unique opportunity to help make the holidays special for our clients.Mitchells & Butlers...

  • Front of House Staff

    2 weeks ago


    Loughborough, United Kingdom The Blacksmiths Arms Full time

    Front End Associate **Responsibilities**: - Greet customers and provide excellent customer service - Operate cash register and handle cash transactions accurately - Maintain a clean and organized front end area - Follow all food safety guidelines and ensure proper handling of products Qualifications: - Previous experience in a restaurant or food service...


  • Loughborough, Leicestershire, United Kingdom The Jam Garden Full time

    The Jam Garden situation in the centre of Loughborough is a neighbourhood hangout with a glorious beer garden serving up freshly made artisan pizzas, bubbling pots of comfort food, seriously tasty beers and a selection of delicious cocktails.What we will offer you in return:Competitive hourly salary 28 days holiday Company Pension scheme Retail and Beer...


  • Loughborough, United Kingdom Public Full time

    We are innovative, fast-paced, fun, and our goal is to Create a space where everyone feels at home. Public is a one-of-a-kind specialty coffee shop and bakery. Our Front of House team is the key to our success and at the heart of everything we do. They are the first face our customers see on arrival, delivering the best quality service to our customers,...


  • Loughborough, United Kingdom Istanbul BBQ Kitchen Full time

    We are looking for waitresses and front counter staff to join our team at Istanbul BBQ Kitchen, located in East Leake. Postcode: LE12 6JG. **Responsibilities involve**: - Welcoming customers and taking orders. - Serving food. - Maintain cleanliness and organisation in the work areas. - Ability to multitask and work efficiently during rush hours. **Job...

  • Housing Officer

    2 days ago


    Loughborough, United Kingdom Serco Inc. Full time

    **Housing Officer**: Full Time - 12 hours - Hourly - £12.00 Loughborough Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the...


  • Loughborough, Leicestershire, United Kingdom Johns House Restaurant Full time

    Michelin Star Farm to Table RestaurantJohn's House opened in 2014 and received a Michelin star the following year and retained it ever since. The restaurant focuses on dishes from produce grown on the farm. We try to offer contemporary fine dining in the heart of the midlands on a family farm in the village of Mountsorrel.An exciting opportunity has arisen...