Risk & Safer Gambling Executive (Nights)
6 months ago
In Risk & Safer Gambling Operations, everything we do, we do it for our customers. We’re always thinking of new ways to meet changing needs and provide even better and safer services. We analyse our services in real-time 24/7
and always look to protect our customers and the business.
Our Risk Nights Team ensure we can be there for our customers at all times. This includes doing everything we can to protect our customers and business from Fraud related activity.
**What you'll do**:
- Undertake thorough and accurate risk assessment when customers trigger on internal controls and offer appropriate support to the customer
- Discuss account activity directly with customers, both by phone or Chat/Social
- Proactively identify unusual and potential fraudulent behaviours and undertake the appropriate escalations
- Performing reporting and administrative duties as directed by the Risk Team Managers and/or Operations Managers
**How you’ll do it**:
- Strong analytical skills with an eye for detail
- The ability to digest information and present findings in a clear and concise way
- The ability to manage multiple tasks simultaneously and proactively manage your own workload, with relevant support from the Risk Team Manager and your peers
- A confident and clear telephone manner with the ability to discuss sensitive topics and agree corrective actions with customers
- Experience of working in a Risk focused environment
This is a full time, permanent position. The shift pattern will consist of four nights on and four nights off. This is a 10.5 hour (including lunch break) shift falling between the hours of 5pm and 7am
**What’s on offer**:
- £/€1,000 learning fund
- Free SkyQ Premium Package
- Twice-yearly bonus (with part of it guaranteed)
- Unlimited Holiday
- Pension contribution scheme
- Private healthcare
- Hybrid Working
- Access to thousands of Udemy courses
- Invest via the Company Sharesave Scheme
- 16 Hours paid volunteering each year.
**About Sky Betting & Gaming**:
Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker.
We’re also home to popular free-to-play sports games Super 6, Sky Sports Fantasy Football, ITV7, and Sporting Life which provides winning insights for bettors.
Our Sky heritage means better is in our DNA and customers trust us to provide a premium and safer betting experience without compromising the thrill of sport and online gaming. And while our heads are innovating our products, our hearts are committed to protecting our customers and giving back to our communities.
We strive to offer customers better entertainment, safety, value and ease of use, and we continue to be ambitious because better has no end. In fact, better is just the beginning
**About Flutter UK & Ireland**:
We are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power.
Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like ‘cash-out’, ‘Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6.
Working Here
Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.
And the Values that guide us? Here they are:
**Customer First, Always | Change The Game | Win Together | Free To Be Me**
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.
Find out more about how we co-created our Values with over 10,000+ insights from our people
**If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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