Senior Safer Gambling Learning Specialist

6 months ago

Leeds, United Kingdom William Hill Full time

Do you possess a strong dedication to supporting frontline employees in identifying customers who may be vulnerable to gambling-related harm and assisting them in conducting effective interactions to mitigate the risk of harm. Then we want to hear from you We need a Senior Safer Gambling Learning evangelist to craft and implement top-tier training programs across all our brands and markets. **_Your mission-_** equip our staff with the skills to spot and tackle gambling-related harm while promoting responsible gambling. You'll collaborate with external providers and internal teams to ensure our training sets the gold standard.

**What you will be doing**:

- Define organizational training needs, aligning with regulatory standards.
- Design comprehensive training programs, leveraging third-party support as necessary.
- Create engaging training materials in various formats.
- Integrate Safer Gambling training seamlessly into existing development frameworks.
- Establish performance metrics to gauge training effectiveness.
- Continuously evaluate and enhance training impact.

**What we are looking for**:

- Expert in recognising and addressing gambling-related harm risks, training front-line staff, and designing comprehensive safer gambling programs.
- Deep understanding of UK regulatory requirements and training standards
- Hold relevant degree or equivalent experience, skilled in data-driven risk profiling, and possess strong presentation and communication skills.
- Highly organised with project management abilities and willingness to travel regularly for training delivery and evaluation.
- Familiarity with learning management systems and certification in training and development preferred.
- Industry experience is essential.

**What we offer**

Our roles offer more than just a job, you’ll become part of the 888 family We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- **Financial**: Competitive salary and bonus schemes.
- **Hybrid working**:Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up
- **Holiday entitlement**: You’ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday.
- **Perks and discounts**: Discounts at a range of high-street retailers.
- **Family support**: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- **Health & wellbeing**: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
- **Travel card**: Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.
- **Healthcare**: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
- **Pension package and life assurance**: Safeguarding your financial future and offering peace of mind.

**888 William Hill in London**

We couldn’t be closer to the action in our London office. A 2-minute walk from Tottenham Court Road station, and round the corner from Soho and Oxford Street means you’ll never be short of anywhere to go for a lunchtime stroll or a post-work drink. There’s plenty of green space too with Regent’s Park and Hyde Park not far away. Working in our London office you’ll also benefit from a heavily discounted Zone 1 - 6 travel card, so you’ll be whizzing around London in no time.

**More about 888 William Hill**

We’re a business that embraces change and progress. With a rich history behind us, we’ve learned a lot and have led the industry in many ways. One thing that doesn’t change is that we always aim to ‘go one better’. Now part of 888 holdings group, together we’re on a journey to build a better business. At 888 William Hill, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

**Apply**

At 888 William Hill, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

  • Safer Gambling Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom Flutter UK & Ireland Full time

    We are proud to be part of Flutter UK & Ireland, a leading provider of entertainment services with a strong commitment to responsible gaming. As a Responsible Gaming Agent, you will play a crucial role in supporting our customers and helping them maintain a healthy relationship with our products.About the RoleThis is an excellent opportunity to join our...

  • Safer Gambling Agent

    6 months ago

    Leeds, United Kingdom Flutter UK & Ireland Full time

    Safer Gambling Agent Joining the Safer Gambling Team means being part of a group that puts trust at the forefront. We're dedicated to helping each other and makingsure our customers use our products safely and responsibly. As a team, we prioritise doing what's right. As a Safer Gambling Agent, you'll play a crucial role in managing against our Safer...

  • Safer Gambling Officer

    6 months ago

    Leeds, United Kingdom William Hill Full time

    **What you will be doing -** - Analysis of Safer Gambling processes against the risk management framework to ensure that operational processes and controls are working in the way that is required - Analysis of Safer Gambling Interactions (SGIs) in both Online and Retail environments to measure effectiveness and identify improvements - Reporting findings to...

  • Safer Gambling Officer

    6 months ago

    Leeds, United Kingdom William Hill Full time

    **What you will be doing -** - Analysis of Safer Gambling processes against the risk management framework to ensure that operational processes and controls are working in the way that is required - Analysis of Safer Gambling Interactions (SGIs) in both Online and Retail environments to measure effectiveness and identify improvements - Reporting findings to...

  • Safer Gambling Executive

    6 months ago

    Leeds, United Kingdom Flutter Entertainment Full time

    The Risk & Safer Gambling Team is widely regarded as one of the most desirable departments in the business. We are a team that supports one another and works directly on the front line to ensure our customers use SBG products in a safe and responsible manner. As a team. We do the right thing. **Your role in ‘better’**: - Take inbound contacts from...

  • Risk & Safer Gambling Executive (Nights)

    6 months ago

    Leeds, United Kingdom Flutter Entertainment Full time

    In Risk & Safer Gambling Operations, everything we do, we do it for our customers. We’re always thinking of new ways to meet changing needs and provide even better and safer services. We analyse our services in real-time 24/7 and always look to protect our customers and the business. Our Risk Nights Team ensure we can be there for our customers at all...

  • Customer Relationship Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom Flutter UK & Ireland Full time

    At Flutter UK & Ireland, we are seeking a highly skilled Customer Relationship Specialist to join our Safer Gambling Team. This is an exciting opportunity to make a real difference in the lives of our customers and be part of a team that prioritizes trust and responsible gaming.About the RoleWe are looking for a talented individual who can work effectively...

  • Cashier

    6 months ago

    Leeds, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Responsible Gaming Agent

    3 weeks ago

    Leeds, Leeds, United Kingdom Flutter UK & Ireland Full time

    Are you passionate about making a difference in the lives of others? Do you have a strong commitment to responsible gaming and a desire to help customers maintain a healthy relationship with our products? If so, we would love to hear from you! As a Safer Gambling Advisor, you will join our dedicated team and contribute to creating a positive and supportive...

  • Senior Dealer

    4 weeks ago

    Leeds, Leeds, United Kingdom The Rank Group Full time

    Company OverviewGrosvenor Casino, Leeds is the leading casino operator in the UK, offering an unparalleled gaming and leisure experience. Our venues are committed to safer gambling, providing a memorable experience for all customers.

  • Safer Medic Tutors for Medical Students

    3 weeks ago

    Leeds, Leeds, United Kingdom University of Leeds Full time

    The University of Leeds invites applications for the role of Safer Medic Tutor, working closely with medical students in their third year to enhance their clinical skills and patient care abilities.As a Safer Medic Tutor, you will be part of the SAFER MEDIC strand of the Year 3 curriculum, designed to equip students to address complex clinical situations...

  • Cashier

    6 months ago

    Leeds, United Kingdom Grosvenor Casino Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Experienced Dealer

    6 months ago

    Leeds, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Food & Beverage Host - Leeds

    4 weeks ago

    Leeds, United Kingdom Grosvenor Casinos Careers Full time

    *Food & Beverage Host - Leeds**Company Description*Grosvenor Caino, Leedsis the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos...

  • Food & Beverage Host

    1 month ago

    Leeds, United Kingdom The Rank Group Full time

    Company Description Grosvenor Caino, Leeds is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and...

  • Live Dealer Experience

    6 days ago

    Leeds, Leeds, United Kingdom Rank Group Full time

    About UsRank Group is a leading operator of bingo clubs and casinos in the UK. We are committed to providing an exceptional gaming experience and rewarding our employees.Job SummaryThis role offers a unique opportunity to work as a Table Gaming Specialist, creating an engaging gaming experience for our customers. You will be responsible for delivering...

  • Senior Dealer

    5 months ago

    Leeds, United Kingdom The Rank Group Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place...

  • MBChB Year 3 Safer Medic Tutors

    6 months ago

    Leeds, United Kingdom University of Leeds Full time

    MBChB Year 3 Safer Medic Tutors MBChB Year 3 Safer Medic Tutors School of Medicine Institute of Medical Education  Are you interested in supporting the personal and professional development of medical students at Leeds? Do you have experience of mentoring or coaching, teaching undergraduate medical students on placement, healthcare...

  • Trainee Dealer

    6 months ago

    Leeds, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Casino Senior Dealer Opportunity

    1 week ago

    Leeds, Leeds, United Kingdom Grosvenor Casinos Full time

    Grosvenor Casinos is a leading gaming operator in the UK, offering an unparalleled gaming and leisure experience. We aim to deliver exceptional customer service and create a memorable experience for all our customers.Job SummaryWe are seeking a highly skilled and experienced Senior Dealer to join our team at Grosvenor Casino Leeds. As a Senior Dealer, you...