Safer Gambling Advisor

3 weeks ago


Leeds, Leeds, United Kingdom Flutter UK & Ireland Full time

We are proud to be part of Flutter UK & Ireland, a leading provider of entertainment services with a strong commitment to responsible gaming. As a Responsible Gaming Agent, you will play a crucial role in supporting our customers and helping them maintain a healthy relationship with our products.

About the Role

This is an excellent opportunity to join our dedicated Safer Gambling Team and contribute to creating a positive and supportive environment for our customers. You will work closely with colleagues and stakeholders to develop and implement strategies that promote responsible gaming and enhance the overall customer experience.

Key Responsibilities

  • Work with customers to discuss their restrictions and self-exclusion, using our Safer Gambling (SG) framework to guide conversations
  • Develop expertise in safer gambling practices and contribute to improving the overall experience for our customers
  • Communicate effectively with customers via live chat, phone, and email, ensuring great attention to detail and effective problem-solving

Requirements

To succeed in this role, you will need excellent written and verbal communication skills, previous experience in customer-facing roles, and a strong commitment to supporting customers and promoting responsible gaming. A competitive salary of £26,000 p/a and a range of benefits await the successful candidate.



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