Operations Assistant

4 days ago


Poole, United Kingdom IVSS Full time

**Position: Operations Assistant**

**Location: Wallisdown Road, Poole/Bournemouth**

***

**Responsibilities**

As an Operations Assistant, you will play a crucial role in our operations team, contributing to the efficient handling of import and export processes. Your responsibilities will include:
**Documentation Management**
- Prepare and manage import and export documentation in compliance with relevant regulations and standards.
- Ensure accuracy and completeness of all shipping documents.

**End-to-End Shipping Process**
- Coordinate and oversee the end-to-end shipping process, from booking to delivery.
- Collaborate with carriers, freight forwarders, and other stakeholders to optimize shipment schedules and routes.

**Customer Support**
- Provide exceptional customer support by addressing inquiries, resolving issues, and keeping clients informed about the status of their shipments.
- Act as a liaison between customers and various departments to ensure smooth communication and timely resolution of concerns.

**Logistics Coordination**
- Assist in coordinating logistics activities, including transportation, warehousing, and distribution.
- Monitor and track shipments to ensure on-time delivery and customer satisfaction.

**Compliance and Regulations**
- Stay informed about international trade regulations and compliance requirements.
- Ensure adherence to customs and trade regulations in the handling of shipments.

**Multilingual Skills**
- Fluency in additional languages is a bonus. The ability to communicate with customers in multiple languages will be advantageous in serving our diverse clientele.

**Qualifications / Experience**
- Prior office work experience
- Strong communication and interpersonal skills.
- Ability to build and maintain positive customer relationships.
- Results-driven with a proactive and self-motivated attitude.
- Multilingual skills are a bonus.
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to work collaboratively in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 25/04/2024
Expected start date: 01/05/2024


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