Operations Assistant

2 weeks ago


Poole, Poole, United Kingdom IVSS Full time

Position:
Operations Assistant


Location:
Wallisdown Road, Poole/Bournemouth

***
Responsibilities
As an Operations Assistant, you will play a crucial role in our operations team, contributing to the efficient handling of import and export processes

Your responsibilities will include:

Documentation Management

  • Prepare and manage import and export documentation in compliance with relevant regulations and standards.
  • Ensure accuracy and completeness of all shipping documents.

End-to-End Shipping Process

  • Coordinate and oversee the endtoend shipping process, from booking to delivery.
  • Collaborate with carriers, freight forwarders, and other stakeholders to optimize shipment schedules and routes.

Customer Support

  • Provide exceptional customer support by addressing inquiries, resolving issues, and keeping clients informed about the status of their shipments.
  • Act as a liaison between customers and various departments to ensure smooth communication and timely resolution of concerns.

Logistics Coordination

  • Assist in coordinating logistics activities, including transportation, warehousing, and distribution.
  • Monitor and track shipments to ensure ontime delivery and customer satisfaction.

Compliance and Regulations

  • Stay informed about international trade regulations and compliance requirements.
  • Ensure adherence to customs and trade regulations in the handling of shipments.

Multilingual Skills

  • Fluency in additional languages is a bonus. The ability to communicate with customers in multiple languages will be advantageous in serving our diverse clientele.

Qualifications / Experience

  • Prior office work experience
  • Strong communication and interpersonal skills.
  • Ability to build and maintain positive customer relationships.
  • Resultsdriven with a proactive and selfmotivated attitude.
  • Multilingual skills are a bonus.
  • Detailoriented with a focus on accuracy and efficiency.
  • Ability to work collaboratively in a fastpaced environment.

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits:

  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person

Application deadline: 25/04/2024

Expected start date: 01/05/2024
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