Customer Service Advisor

2 weeks ago


Crewe, United Kingdom Jobspot Recruitment Full time

Customer Service Advisor

**No weekends or shift work**

Crewe

**Salary**: £19,750

Hours: Monday to Friday (9am
- 5pm)

Customer service is at the heart of everything our client does, and they always aim to deliver each one of their customers a personal experience with a warm, human touch. To help them achieve this, we are recruiting talent to join their customer servicesteam, individuals who love helping others, enjoy problem-solving, and are ready to go the extra mile for their customers.

As a member of the Customer Service team, you will be handling calls from their prestigious client base and you will swiftly become a specialist in effectively resolving incidents and queries whilst delivering excellent customer service.

Duties will include:

- Acting as the primary point of contact for callers, resolving enquiries quickly and efficiently
- Seeking to resolve customer queries at the first point of contact where possible
- Recording information accurately into the database using bespoke software
- Continually look for ways to improve customer relations
- Delivering a service where patience, empathy, and building rapport are key
- Great communication skills - both written and verbal
- Dedication to providing a brilliant and friendly service for customers
- Ability to provide information quickly and clearly
- A can-do attitude and a real passion for supporting people

Company benefits include:

- Regular funded social events
- Monthly employee incentives with the opportunity to win prizes such as vouchers and additional annual leave
- Quarterly awards for recognition of contribution to the business
- Summer and Christmas parties
- Birthday leave
- Pension contribution
- Annual salary review
- Structured plan for development and progression opportunities

No prior experience is required, just a positive and friendly attitude and a wish to learn. Training will be given in-house in all areas of the process.



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