Customer Services Executive

3 weeks ago

Ashford, United Kingdom Chapel Down Full time

Our Customer Services Executive plays a pivotal role in the day-to-day management of our Chapel Down customers. The primary goal of this role is to give exceptional customer service to whilst managing orders and queries.

**About Chapel Down**

We are England’s leading wine producer with a world-class range of sparkling and still wines and a unique range of spirits. Our products are widely available in the premium off trade, as well as being served in some of the UK’s finest bars and restaurants. Our brand home in Tenterden is a thriving tourism destination, welcoming over 60,000 visitors each year.

Our mission is clear, we want to change the way the world thinks about English wine forever and to achieve this:

- We are **challengers** of convention
- We commit to **delivering** our ambitious aims **together**:

- We take **personal ownership** and constantly strive to push ourselves to be better
- We recognise the importance of acting **profitably **and **sustainably**

If this sounds like you, we’d love to hear from you.

Processing Orders
- Processing trade, sample and retail sales orders. Handling order-capture through to despatch and successful delivery.
- Completing EMCS entries, ASNs and self-certifications for some orders as required
- Manage Chapel Down logistic partners to ensure customer orders are delivered on time and with accuracy

Management of Customer Services Communications
- Answering phone lines, taking sales orders and directing non order related calls to the correct department or individual.
- Develop and implement consistent communications to all customers, consumers and colleagues in a timely and consistently professional manner
- Working with customer services manager and head of production to competently regulate and manage our evolving complaints procedure.

Sales Support
- Report on success of proactive calls and of activations back to heads of channel and customer services manager.
- Day to day working cohesively with sales and other internal departments to provide project support. Eg. assisting in the smooth implementation of seasonal On-Trade activations

**About you**
- Experience in a customer facing role in another business
- Strong attention to detail with desire to learn in a fast paced environment
- Excellent communication skills both written and orally
- Excellent interpersonal skills and quick to build lasting relationships
- Dedicated, hardworking with the desire to be hands on
- Passion for wine

**What we can offer you**
- Competitive salary
- Performance related bonus
- Generous Discount Scheme
- Flexible working opportunities
- Employee Assistance Programme
- Company socials

**Location**

Ashford

**Job Type**: Part-time
Part-time hours: 25-30 per week

**Salary**: £16,500.00-£20,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: One location

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