Customer Success Executive

2 weeks ago


Ashford, Kent, United Kingdom Mail Expertise Full time
Customer Success Executive

Duties:

  • Develop and maintain strong relationships with customers to ensure their success and satisfaction
  • Serve as the main point of contact for customers, addressing their inquiries and resolving any issues that arise
  • Conduct regular checkins with customers to assess their needs and provide proactive support
  • Collaborate with crossfunctional teams to ensure timely and effective resolution of customer concerns
  • Identify opportunities for upselling or crossselling our services to existing customers
  • Provide training sessions to help customers maximise the value of our offerings
  • Monitor and analyze trends to identify areas for improvement or additional support

Qualifications:

  • Bachelor's degree in business, marketing, or a related field OR equivalent work experience
  • Proven experience in a customer role
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
  • Strong problemsolving skills and the ability to think critically in highpressure situations
  • Detailoriented with strong organizational skills to manage multiple customer accounts simultaneously
  • Proficient in using CRM software and other relevant tools to track customer interactions and manage relationships
  • Ability to adapt quickly to changing priorities and work independently with mínimal supervision
  • Bilingual French or extensive professional understanding and use of French language written and spoken is a plus.
At our company, we value our customers' success as much as our own.

As a Customer Success Executive, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our services.

You will be responsible for building strong relationships, providing proactive support, and identifying opportunities for growth.

If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we would love to hear from you.


Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Benefits:

  • Health & wellbeing programme
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Ashford: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Reference ID:
NEWCUSTOMERSUC23

  • Ashford, Kent, United Kingdom Brakes Full time

    Job Description We are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB. As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with...

  • Sales Executive

    2 weeks ago


    Ashford, Kent, United Kingdom Lookers Full time

    Overview Mercedes-Benz of Ashford S alary: £25,000 per annum + uncapped commission Hours: 44 hours per week on a rotational shift basis (Monday to Friday 08:00 - 18:30 and Saturday 09:00 - 17:00) Thanks to our hard-work and continuous success, Lookers Mercedes-Benz of Ashford is expanding its' sales team and is currently recruiting for an...


  • Ashford, UK, Kent, United Kingdom Sysco GB Full time

    Job DescriptionWe are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB.As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data...


  • Ashford, UK, Kent, United Kingdom Brakes Full time

    Job DescriptionWe are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB.As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data...


  • Ashford, Kent, United Kingdom New Appointments Group Full time

    Insurance Sales Executive (Motor & Personal)About the Job:This exciting role as an Insurance Sales Executive is based in Ashford but may involve some travel to meet potential clients in the area. You'll be working Monday to Friday, 9am to 5pm, with a one-hour lunch break (35 hours per week).The salary offered ranges from £20,000 to £24,000 per year,...


  • Ashford, Kent, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are partnered with a prestigious Law Firm in Kent who are seeking to appoint a Private Client Solicitor into their Team.The successful candidate will be handling a portfolio of clients so will need to demonstrate some Tax, Will drafting and probate experience.Job Description:Inheritance Tax PlanningPreparing and advising on Wills,...


  • Ashford, Kent, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are partnered with an exceptional Law Firm based in Ashford who are seeking to appoint a Private Client Solicitor. The successful candidate will be handling a portfolio of clients covering Wills, Court Protection, Estate Administration and Lasting Powers of Attorney. Job Description:- Inheritance Tax Planning Preparing and...


  • Ashford, Kent, United Kingdom gategroup Full time

    Executive Chef Menu DevelopmentJob Summary:nReporting to the Regional Executive Chef and the Executive Chef of Culinary Innovation UK&I and you will be responsible for culinary innovation and excellence within the UK&I. To this end, the incumbent will be responsible for ideation, innovation, developing, implementing, and overseeing culinary initiatives...


  • Ashford, Kent, United Kingdom Curteis Webb Recruitment Full time £28,000 - £33,000

    Marketing Executive Position at Environmental Group Are you ready to take the next step in your marketing career? Do you want to work with multiple national brands in a Group Marketing role? Join a well-established environmental group based near Ashford in Kent as a Marketing Executive. If you bring a creative flair, solid marketing experience, and a keen...


  • Ashford, Kent, United Kingdom Ashford College Full time

    About The Role We have an exciting opportunity for an Executive Support Officer to join East Kent Colleges Group. The successful candidate will be working in a small team of Executive Support Officers to provide high level support to the Executive team. This includes comprehensive diary management, ensuring time is structured and organised to meet the...


  • Ashford, Kent, United Kingdom gategroup Full time

    Reporting to the Regional Executive Chef and the Executive Chef of Culinary Innovation UK&I and you will be responsible for culinary innovation and excellence within the UK&I. To this end, the incumbent will be responsible for ideation, innovation, developing, implementing, and overseeing culinary initiatives including process standardization, purchasing...

  • Executive Assistant

    2 weeks ago


    Ashford, Kent, United Kingdom SAGA Full time

    Job Introduction Executive Assistant Salary £25,000 to £32,000 DOE Permanent FT – 35 hours per week Hybrid – Home and Hub; London & Ashford Closing date 19th June 2024 Saga are keen to appoint an experienced Executive Assistant / Investor Relations Administrator to support our Director of Investor Relations & Treasury. The...

  • Marketing Executive

    2 weeks ago


    Ashford, Kent, United Kingdom CSG Talent Full time

    Marketing Executive - Ashford, UK - Pharmaceuticals (hybrid)If you are interested in applying for this job, please make sure you meet the following requirements as listed below.We are currently collaborating with an expanding Generics Medicine company who are looking to bring on an exciting candidate to their Marketing team. They are currently in a fantastic...


  • Ashford, Kent, United Kingdom Travis Perkins plc group Full time

    Customer Service, it means many things to many people. But beingCompletelyCustomerFocused is what we stand for. Part of the Travis Perkins Group, CCF are a nationwide distributor of insulation and interior building products to the UK construction industry and with your help our goal is to be number one in the industry for customer service, ensuring we...


  • Ashford, Kent, United Kingdom Sysco GB Full time

    Job DescriptionSysco are currently recruiting for a Digital Marketing Executive (Web focused) to join the Brand & Digital Optimisation team on a 12-month Maternity Cover, reporting to the Digital Optimisation Manager. We are looking for a confident, proactive, and professional Digital Marketing Executive to manage and optimise web and digital activity for...


  • Ashford, Kent, United Kingdom Caffyns Plc Full time

    Customer Service Advisor, AshfordWe have an excellent opportunity for an individual with high level customer service skills to join our Service Team.As a Service Advisor you would be the primary contact and friendly face to our customers bringing their cars in for service and repairs. You would be the key link between our technical team and the customer...


  • Ashford, Kent, United Kingdom Saga Full time

    Job IntroductionProduct Inventory Executive - Saga Travel GroupSalary £23,000 to £25,000 DoEPermanentFT - 35 hours per weekHybrid RoleClosing date 17th March 2024We are expanding our Product Production Team We are looking for 2 new online Product Inventory Executives to join our UK based production team. In this role you will be key to loading accurate...


  • Ashford, Kent, United Kingdom Kent County Council Full time

    Role Responsibility The work of Kent Libraries, Registration & Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSOs) lead the front-line teams in Kents town centre and branch libraries. They...


  • Ashford, Kent, United Kingdom European Metal Recycling Full time

    About our opportunity:Are you looking to have a sustainable career? Whilst truly making the world better, fairer and greener for the next generation.You will be a true hero in the eyes of future generations to come. By playing a key part in our bold commitment to transform our business into a provider of net zero carbon sustainable materials by 2040. You...


  • Ashford, Kent, United Kingdom Kent County Council Full time

    The work of Kent Libraries, Registration & Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSOs) lead the front-line teams in Kent's town centre and branch libraries. They make sure the needs of...