Customer Service Advisor

4 days ago

Belper, United Kingdom Vaillant Group U.K. Ltd Full time

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.
- Printing our own 3D prototypes. And becoming more agile in every dimension of our daily work.
- Both count. Both are us.**Customer Service Advisor - Spares FTC 12 months**:

- WHAT YOU WILL DO- Provide interface support for Field Engineers, Sub Contractors and Contact Centre Agents where replacement parts are required to complete a repair which is on a boiler or central heating system.
- Order replacement parts accurately and efficiently in line with Vaillant Service processes.
- Schedule engineer return visits in line with SLA’s
- Place orders via Salesforce booking platform and/or SAP, keeping records updated of requirements.
- Deliver efficient responses through various communication channels to customers who have raised a case of dissatisfaction against an ongoing repair where parts are required.
- Compose written communication in a professional and structured manner.
- Ensure administration tasks are completed within schedule and challenge non-compliance against company standards.
- Promote a positive image of Vaillant Service to all our customers and colleagues.
- General overview of diary management.
- WHAT YOU BRING ALONG- Experience of ordering replacement parts for boiler or central heating repairs.
- Experience of using SAP and Salesforce is preferred.
- Highly approachable with good interpersonal/soft skills.
- Display good communication skills and the ability to multi-task.
- Organisational skills and the motivational to work alone or as part of a team.
- Confidence to challenge the status quo.
- WHAT WE OFFER- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
- We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
- On site we have a subsidised bistro which provides meal options and refreshments during the day.
- We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
- We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.

Amanda Smith

+44 7734 985 093

Vaillant

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.
- Printing our own 3D prototypes. And becoming more agile in every dimension of our daily work.
- Both count. Both are us.

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