Group Customer Services Specialist
2 weeks ago
**Group Customer Services Specialist**:
**Fradley Park, Lichfield**:
Excellent opportunity with onward career development prospects.
We have an exciting, **full-time** opportunity to join our successful Customer Services Team supporting the Customer Services Manager in all aspects of Customer Relationship Development and Management.
Allports Group have fantastic range of products and services offered through our Group to both our local and national customer base. With our turn-key solutions, customers can either Buy, Lease, Contract Hire or Rent Commercial Vehicles.
Whilst this is a Customer Services role it will also lead to **introducing our customers to the most appropriate member of our Sales team to discuss their Trucks and Trailer requirements**, providing our customers with cost-effective and efficient Transport Solutions. The role will include **travelling to our Nationwide customer base for review meetings** so a flexible approach to hours will be required. A clean driving licence is an advantage.
With a full range of After Sales Support, Contract Hire, Rental and added value services provided through both our own and complimented by Manufacturer-backed schemes, we have a solution for all customer requirements.
You will have strong communication and listening skills along with good system skills able to support, organise, and undertake CRM-type administration as required. You will bring a tenacious and persistent approach to the role ensuring tasks are completed within agreed timescales ensuring a positive customer experience.
Previous experience in a Car, LCV, Commercial Vehicle Sales or Contract Hire and Rental would be an advantage, along with being able to demonstrate a keen ability to understand the customers’ requirements and develop long-term relationships.
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