Customer Service Advisor
3 months ago
Garolla is the UKs #1 electric garage door provider, operating through a network of c. 130 franchisees. Our mission at Garolla is to be the #1 recommended by Customers, Franchisees and Employees. Garolla is undertaking a bold and exciting growth strategy to ensure we continue to delight our customers.
As this is a newly appointed role with our Customer Care Department we are keen for individuals to join the team and really put their own stamp on the role.
**Responsibilities**:
- Investigate, create and deliver innovative and forward thinking solutions to customer concerns
- General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network
- Strong relationship and stakeholder management skills
- Effective identification and prioritisation of tasks
- Any other reasonable duties as requested
Task:
- Answering inbound and making outbound calls to customers who have raised a concern, require repair of their garage door or require further component parts.
- Liaising from Franchisee’s and National Engineers to ensure any repair work that is required is undertaken timely
**Investigate, create and deliver innovative and forward thinking solutions to customer concerns**
- Where required, identify suitable solutions that best resolve the customers concern or query in a timely, professional and appropriate manner
- Work with Franchisee’s, National Engineers and other departments as required to find suitable solutions to address and resolve customer needs
- Be relentless in finding the most suitable solution to best serve the customer, our company and our colleagues, voicing options and new ideas to the leadership team
**General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network**
- Ensure all systems and customer information is kept up to date and accurate at all times
- Adhere to in house processes, policies and procedures as appropriate and instructed by the leadership team
**Strong relationship and stakeholder management skills**
- Build and maintain strong relationships with colleagues within Customer Care, Franchisee’s, National Engineers and the wider company
- Work with other departments to support and deliver the best outcome for the customer
**Effective identification and prioritisation of tasks**
- Regularly review Customer Care’s outstanding workflow and prioritise tasks based on urgency and customer need
Skills & Experience.
- Previous experience within a customer service or contact centre environment
- Excellent attention to detail
- Excellent communication skills, both written and verbal
- Strong organisational skills
If you feel that this is the role for you, we would love to hear from you
**Salary**: £22,500.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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