Customer Marketing Lead
5 months ago
**About The Role**:
**Hybrid (North East) or Remote Working**
As the Customer Marketing Lead for HC-One, you will play a key role working collaboratively with stakeholders across the organization to ensure our customer journey and communications for families protects and builds our reputation as the UKs kindest care home provider.
Your primary role will be to generate customer feedback and insight, craft communications, develop action plans and build business cases to support the improvement of our customer journey for our families.
You will help ensure that all direct communications to families from across the organisation align to our core brand narrative and comply with all our regulatory and GDPR/data protection requirements.
You will also be responsible for supporting the business to listen and learn from its customers by working in partnership with other teams (IT, customer care, commercial and operations) to collect real-time feedback from our families then share and act on the learnings.
**About The Company**:
HC-One is the UKs largest provider of professional residential, nursing and specialist dementia care for older people with over 280 care homes. Our ambition is to be the 1st choice care home in each of the communities we serve, by providing the kindest possible care to all our residents and their families.
We are very proud of our outstanding team who are compassionate, curious, creative and courageous professionals that can be counted on by their colleagues, our residents and families. We are passionate about ensuring that our colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.
**What HC-One offer**
***
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
- Award-winning professional learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding marketing team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
**About You**: You have at least three years’ experience and a proven track record in a customer insight, customer experience, client management or customer marketing related role and ideally hold a BA/BSc degree or higher-level marketing or business admin qualification.
You ideally have experience of using or setting up customer feedback surveys to provide insight and develop actions plans. You will also need to be able to demonstrate that you can work collaboratively with stakeholders at different levels within a complex organisation to develop plans and business cases.
With outstanding organisational, verbal and written communication and relationship building skills, you have strong commercial acumen, a customer centric approach, are a curious strategic thinker and good at proactive problem-solving skills. You must also be able to gather and use data or feedback to generate insight and translate complex ideas, initiatives and customer journeys in easy-to-understand presentations and action plans.
You understand how to gather and use customer insight or data to identify and meet customer needs, are able to think strategically around a problem and translate it into action plans and can develop and implement customer care and engagement strategies.
-
Customer Marketing Lead
4 weeks ago
Darlington, Darlington, United Kingdom HC One Full timeAbout the RoleWe are seeking a highly skilled Customer Marketing Lead to join our team at HC-One. As a key member of our marketing team, you will play a vital role in shaping our customer journey and communications to families.Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer...
-
Customer Marketing Lead
4 weeks ago
Darlington, Darlington, United Kingdom HC One Full timeAbout the RoleWe are seeking a highly skilled Customer Marketing Lead to join our team at HC-One. As a key member of our marketing team, you will play a crucial role in developing and implementing customer-centric marketing strategies that drive engagement and loyalty.Your primary responsibility will be to craft compelling communications and letters to our...
-
Customer Marketing Lead
2 months ago
Darlington, Darlington, United Kingdom HC One Full timeCustomer Marketing LeadAs a key member of our team, you will play a vital role in shaping our customer journey and communications to families. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and insight, and developing action plans to enhance our customer...
-
Customer Marketing Lead
2 months ago
Darlington, Darlington, United Kingdom HC One Full timeCustomer Marketing LeadAs a key member of our team, you will play a vital role in shaping our customer journey and communications to families. Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer feedback and insight, and developing action plans to enhance our customer...
-
Marketing Manager
1 month ago
Darlington, United Kingdom Michael Page Marketing Full timeThe Marketing Manager will play a pivotal role in driving the retail brand's presence and growth in the marketplace. This role will require strategic planning, team leadership, and excellent communication skills. Client Details Our client is a notable player in the retail sector based in Darlington, they pride themselves on being an industry leader,...
-
Marketing Director
4 weeks ago
Darlington, Darlington, United Kingdom Michael Page Marketing Full timeMarketing Manager Role **Job Summary** We are seeking a highly skilled Marketing Manager to join our team at Michael Page Marketing. The successful candidate will play a pivotal role in driving the retail brand's presence and growth in the marketplace. **Key Responsibilities** * Develop and implement strategic marketing initiatives and plans to achieve...
-
Marketing Director
4 weeks ago
Darlington, Darlington, United Kingdom Michael Page Marketing Full timeMarketing Manager Role **Job Summary** We are seeking a highly skilled Marketing Manager to join our team at Michael Page Marketing. The successful candidate will play a pivotal role in driving the retail brand's presence and growth in the marketplace. **Key Responsibilities** * Develop and implement strategic marketing initiatives and plans to achieve...
-
Senior Marketing Manager
1 month ago
Darlington, United Kingdom Michael Page Marketing Full timeWe are seeking a talented Senior Marketing Manager to manage and oversee all marketing activities within the retail sector, ensuring that the marketing team effectively fulfills the business goals and objectives. Client Details Our client is a leading force in the retail industry, with a significant presence in Darlington. Description Develop and implement...
-
Digital Marketing Manager
5 months ago
Darlington, United Kingdom Ink Marketing | Tattoo Studio Marketing Specialists Full time**About us** We're the tattoo industry's leading digital marketing company with an international client base and a strong reputation. Due to huge recent growth, we are now expanding and we're looking for a dedicated, passionate and experienced digital marketer to join our team. A genuine passion for tattoos is obviously ESSENTIAL! Our goal is to To add as...
-
Customer Marketing
2 months ago
Darlington, United Kingdom HC One Full timeAs the Customer Marketing Lead for HC-One, you will play a key role working collaboratively with stakeholders across the organisation to ensure our customer journey and communications to families protects and builds our reputation as the UK’s kindest care home provider.Your primary role will be to craft communications and letters to our residents and...
-
Customer Marketing
4 weeks ago
Darlington, United Kingdom HC One Full timeAs the Customer Marketing Lead for HC-One, you will play a key role working collaboratively with stakeholders across the organisation to ensure our customer journey and communications to families protects and builds our reputation as the UK’s kindest care home provider.Your primary role will be to craft communications and letters to our residents and...
-
Marketing Team Lead
2 weeks ago
Darlington, United Kingdom Nigel Wright Recruitment Full timeAbout the Role:Nigel Wright Recruitment is seeking a Marketing Team Lead to join a leading consumer services organisation in the North of England.This exciting opportunity will lead the marketing function and strategy, aligning with the company's growth plans.Key Responsibilities:Develop overall marketing department strategies for acquisition and retention,...
-
PPC Executive
5 months ago
Darlington, United Kingdom Ink Marketing | Tattoo Studio Marketing Specialists Full time**Do you have a proven track record of success with PPC campaigns? We want to hear from you!** Ink Marketing, a fast-growing digital marketing agency for tattoo studios, is looking for a skilled and experienced PPC specialist to join our dynamic team. In this exciting role, you'll play a key part in helping our tattoo studio clients reach new audiences,...
-
Marketing Manager
1 month ago
Darlington, United Kingdom CV-Library Full timeThe Marketing Manager will play a pivotal role in driving the retail brand's presence and growth in the marketplace. This role will require strategic planning, team leadership, and excellent communication skills. Client Details Our client is a notable player in the retail sector based in Darlington, they pride themselves on being an industry leader,...
-
Customer Service Advisor
5 months ago
Darlington, United Kingdom HC-One - Marketing Full time**About The Role**: Base salary of **£23,795** with the potential to earn up to **£27,000** with On Target Earnings. HC-One Careline is a front line role based in the central support office in Darlington. We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help...
-
Customer Service Advisor
5 months ago
Darlington, United Kingdom HC-One - Marketing Full time**About The Role**: Base salary of **£23,795** with the potential to earn up to **£27,000** with On Target Earnings. HC-One Careline is a front line role based in the central support office in Darlington. We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help...
-
Digital Marketing Automation Expert
3 weeks ago
Darlington, Darlington, United Kingdom ADLIB Recruitment Full timeWe are seeking an experienced Marketing Automation Specialist to join our dynamic marketing team at ADLIB Recruitment. In this role, you will take full ownership of the marketing automation strategy, using your expertise in automation and email marketing to drive engagement and generate leads.Key Responsibilities:Develop and implement marketing automation...
-
Marketing Assistant
6 months ago
Darlington, United Kingdom GECOMAC LTD Ta MAC INTERNATIONAL Full timeOverview: We are seeking a highly motivated and detail-oriented Marketing Assistant to join our team. As a Marketing Assistant, you will play a crucial role in supporting our marketing efforts and helping to drive brand awareness. This is an excellent opportunity for someone who is passionate about marketing and eager to gain hands-on experience in a...
-
Senior Marketing Manager
1 month ago
Darlington, United Kingdom CV-Library Full timeWe are seeking a talented Senior Marketing Manager to manage and oversee all marketing activities within the retail sector, ensuring that the marketing team effectively fulfills the business goals and objectives. Client Details Our client is a leading force in the retail industry, with a significant presence in Darlington. Description Develop and...
-
Sales and Marketing Assistant
5 months ago
Darlington, United Kingdom MJF Group UK Full timeCompany: MJF Specialist Flooring Ltd Location: Darlington We are seeking to appoint a highly organized and self motivated Sales and Marketing Assistant to join our dynamic team at MJF Specialist Flooring Ltd. As a Sales and Marketing Assistant you will be responsible for supporting the sales function and a direct influence in managing our future pipe line...