Customer Service Advisor

5 months ago

Darlington, United Kingdom HC-One - Marketing Full time

**About The Role**:
Base salary of **£23,795** with the potential to earn up to **£27,000** with On Target Earnings.

HC-One Careline is a front line role based in the central support office in Darlington.

We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help families to find homes suitable to their relatives care needs by supporting them from initial enquiry through to admission. Along with the help we provide to families we work alongside our homes, to ensure enquiries are updated correctly and efficiently. We are currently looking for a professional, empathetic and caring individual to answer enquiries from relatives, professionals and other care home stakeholders.

The role will involve taking incoming calls from families searching for care, responding to web enquiries and ensuring they are followed up in accordance with HC-One guidelines and timescales. There is a variety of shifts, spanning Monday to Sunday between the hours of 8am till 7pm.

**About The Company**:
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

**What HC-One offer**

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

- Full time and part time hours, spanning Monday to Sunday, 8am to 8pm
- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

**About You**:
You will have excellent telephone and communication skills, as the role will also involve ensuring that all calls are answered promptly and appropriately. You will need basic IT skills and a willingness to learn.

Ideally you will have previous experience working within a customer service environment and have some knowledge or personal experience of placing a loved one in care, however full training will be provided for the right person.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

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