Customer Service Advisor/receptionist

7 months ago

Darlington, United Kingdom Gemini Accident Repair Centres Full time

We have an exciting new opportunity for someone to join us as a Receptionist at our Accident Repair Centre in Darlington.

**ROLE TITLE**:Customer Service Advisor/ Receptionist

**REPORTING TO**:Bodyshop Manager

**MAIN PURPOSE OF ROLE**

To provide a service that books, as applicable, vehicles in and out in a manner that minimises customer waiting time. To operate the courtesy car provision in an efficient manner in order to ensure complete customer satisfaction.

**MAIN TASKS**
- Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary.
- Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer.
- On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.
- Arrange the booking of courtesy cars for customer use.
- To be aware of and adhere to all health and safety regulations and policies applicable to your position or environment.

**TECHNICAL JOB KNOWLEDGE**

The level and scope of technical knowledge will be discussed and agreed with your manager or team leader.

**OTHER DUTIES**

Due to the size and complexity of the establishments within the Group you will undertake any other reasonable tasks or duties that are deemed to be within your capability**, **as directed by a senior manager of the Group to whom you have a reporting relationship.

**OTHER**

Up to £31,282 OTE - includes site bonus and is dependable on age, experience and qualifications.

Previous bodyshop or VDA experience would be desirable but not essential.

Hours are 8am - 5pm, Monday - Friday
- Competitive salary plus team bonus.
- 30 days holiday including public holidays.
- Loyalty days added to annual with service.
- Pension contributions.
- Recommend a friend technician bonus incentive.
- Long Service Awards - colleague recognition scheme.
- Health cash plan and Rewards platform - claim back medical costs & high street discounts.

**Job Types**: Full-time, Permanent

Pay: £14,441.00-£31,282.00 per year

**Benefits**:

- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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