Customer Service Advisor

7 months ago

Darlington, United Kingdom HC-One - Marketing Full time

**About The Role**:
Base salary of **£23,795** with the potential to earn up to **£27,000** with On Target Earnings.

HC-One Careline is a front line role based in the central support office in Darlington.

We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help families to find homes suitable to their relatives care needs by supporting them from initial enquiry through to admission. Along with the help we provide to families we work alongside our homes, to ensure enquiries are updated correctly and efficiently. We are currently looking for a professional, empathetic and caring individual to answer enquiries from relatives, professionals and other care home stakeholders.

The role will involve taking incoming calls from families searching for care, responding to web enquiries and ensuring they are followed up in accordance with HC-One guidelines and timescales. There is a variety of shifts, including full and part time hours, spanning Monday to Sunday between the hours of 8am till 7pm.

**About The Company**:
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

**What HC-One offer**

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

- Full time and part time hours, spanning Monday to Sunday, 8am to 8pm
- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

**About You**:
You will have excellent telephone and communication skills, as the role will also involve ensuring that all calls are answered promptly and appropriately. You will need basic IT skills and a willingness to learn.

Ideally you will have previous experience working within a customer service environment and have some knowledge or personal experience of placing a loved one in care, however full training will be provided for the right person.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

  • Customer Service Advisor

    6 months ago

    Darlington, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn £20,790 per annum. **Customer Service Advisor benefits**: - 28 days annual leave plus 8 public holidays - Option to buy/sell up to annual leave - Flexi-time and flexible working options available - Option to join the Civil Service pension scheme - Life insurance cover for 4 x annual salary -...

  • Customer Service Advisor

    7 months ago

    Darlington, United Kingdom Barclays Full time

    **Customer Service Advisor** **Darlington High Row** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    7 months ago

    Darlington, United Kingdom Scania Full time

    Customer Service Advisor **Customer Service Advisor** **Location: Darlington** **Salary starting from £25,000 plus an excellent benefits package** **Working Hours: Rotating shift pattern Monday - Friday 07:00 - 15:30 | 08:00 - 16:30 | 10:00 - 18:30 and 1 in 3 Saturdays 07:00 - 12:00** - In-house training provided to support career progression - 25 days...

  • Customer Service Advisor

    6 months ago

    Darlington, United Kingdom Jewson Builders Merchants Full time

    **The Role** 2 x Customer Service and Sales Advisor - Jewson Builders Merchant - Darlington Are you passionate about delivering first class customer service and experience? This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the...

  • Customer Service Advisor

    7 months ago

    Darlington, United Kingdom Pareda Recruitment Full time

    A leading financial services company that operates throughout the UK is looking to recruit a number of experienced Customer Service Advisors. The business is growing significantly due to major contract wins and offers a highly competitive salary, bonuses and excellent benefits. **Responsibilities**: - Taking incoming calls from clients/customers with the...

  • Customer Service Advisor

    7 months ago

    Darlington, United Kingdom Pareda Recruitment Full time

    A leading financial services company that operates throughout the UK is looking to recruit a number of experienced Customer Service Advisors. The business is growing significantly due to major contract wins and offers a highly competitive salary, bonuses and excellent benefits. **Responsibilities**: - Taking incoming calls from clients/customers with the...

  • Customer Service Advisor

    7 months ago

    Darlington, United Kingdom Pareda Recruitment Ltd Full time

    A leading financial services company that operates throughout the UK is looking to recruit a number of experienced Customer Service Advisors. The business is growing significantly due to major contract wins and offers a highly competitive salary, bonuses and excellent benefits. **Responsibilities**: - Taking incoming calls from clients/customers with the...

  • Customer Service Advisor

    7 months ago

    Darlington, United Kingdom The Skills Angels Full time

    We are delighted to be recruiting Customer Service Advisor for a major employer based in Darlington. The best bit - no experience is necessary! Are you someone who takes pride in building relationships and making a real difference to people lives? We are looking for people like you to join our frontline Customer Service Collections team as an advisor. You...

  • Customer Service Advisor

    2 days ago

    Darlington, Darlington, United Kingdom ENGINEERINGUK Full time

    Job SummaryWe are seeking a Customer Service Advisor to join our team at ENGINEERINGUK. As a key member of our team, you will play a crucial role in delivering outstanding customer experiences and driving sales growth.You will work closely with your colleagues to achieve sales targets, provide personalized recommendations to customers, and contribute to the...

  • Customer Service Advisor

    6 months ago

    Darlington, United Kingdom SG Petch Ltd Full time

    We are currently recruiting for an Experienced Customer Service Advisor for our branch in Darlington. **Hours** Full time, Monday - Friday 8:30 am - 5.30 pm and Saturday 8.30 am - 12.30 pm on a rotational basis. OTE £36,000 per annum **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our...

  • Service Advisor

    6 months ago

    Darlington, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Nissan Darlington** Here at Bristol Street Motors Nissan Darlington we have a fantastic opportunity for a Senior Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering £30,000 basic...

  • Senior Customer Service Advisor

    6 months ago

    Darlington, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Location: Darlington** **Salary - £26,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many...

  • Customer Advisor

    7 months ago

    Darlington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 24 hours per week** **Permanent Contract** **Shifts available Friady to Monday, 7.00am - 10.00pm - Weekend Cover** **£10.60 per hour** **B&Q Darlington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    7 months ago

    Darlington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 30 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Darlington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Service Advisor Apprentice

    1 week ago

    Darlington, Darlington, United Kingdom EE Full time

    Job OverviewAt EE, we are seeking a highly motivated and enthusiastic individual to join our Apprenticeship scheme. As a Customer Service Advisor Apprentice, you will play a vital role in ensuring that our customers receive exceptional service every time they interact with us.With a great starting salary of £20,280 per year, plus incentives throughout the...

  • Service Advisor

    6 months ago

    Darlington, United Kingdom Lookers Plc Full time

    OTE: GBP £30,800.00/Yr. Overview: **Lookers Volkswagen Darlington** **Salary: £26,000** **basic depending on experience plus bonus** **Hours: Monday - Friday 08:00- 17:30, Saturdays on a rota basis** Lookers Volkswagen Darlington are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of a team of...

  • Customer Experience Advisor

    3 months ago

    Darlington, Darlington, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Darlington, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Customer Service Advisor/receptionist

    6 months ago

    Darlington, United Kingdom Gemini Accident Repair Centres Full time

    We have an exciting new opportunity for someone to join us as a Receptionist at our Accident Repair Centre in Darlington. **ROLE TITLE**:Customer Service Advisor/ Receptionist **REPORTING TO**:Bodyshop Manager **MAIN PURPOSE OF ROLE** To provide a service that books, as applicable, vehicles in and out in a manner that minimises customer waiting time. To...

  • Service Advisor

    6 months ago

    Darlington, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors SKODA Darlington** Here at **Bristol Street Motors SKODA Darlington**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering up to £31,500...

  • Service Advisor

    7 months ago

    Darlington, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors SEAT Darlington** Here at Bristol Street Motors SEAT Darlington, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary...