Site Lead

2 months ago

London, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

Role Purpose

Reporting to the UK Workplace Lead. the Site Lead is responsible for managing all aspects of OurWorkplace services within their buildings of responsibility. This role inspires their team and service partners to innovate and strive for continuous improvement.

The role will require supporting the operation through defined processes, managing quality, audit and performance, identifying non-conformance issues and implementing necessary processes/procedures to effectively deliver exceptional service.

What this job involves
Client/Stakeholder Management
Connect with key stakeholders to liaise on OurWorkplace decisions and gain buy-in when appropriate.
Communicate issues, actions and results in real-time to the right stakeholder.
Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.
Responsibility for meeting KPI’s and SLA’s defined within the contract.

People Management
Responsible for the management, supervision, and professional development of all direct reports.
Establish written goals and objectives for employees directly reporting to the role
Conduct periodic formal and informal performance evaluations via Workday.
Develop training program and career path for employees.
Ensure succession planning is in place for all team members.
Engage with and encourage your teams participation in people surveys and other initiatives.

Operations Management
Delivers the services required in the contract on behalf of JLL
Flexibility may be required within your working hours to accommodate the operation
Monitor array of metrics and manage site to ensure proper and optimal operations.
Integrate service delivery, connecting everything related to the building experience to consider the client journey.
Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.
Detailed knowledge of MVA/LVA & escalate scope changes / scope creep with potential to impact to MVA/LVA Procurement & Vendor Management.
Ensure that contracted resources deliver services to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
Develop a close working relationship with all the vendors under their control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
Proactively ensuring services are reviewed and refinements made to enhance services and value adds.

Financial Management
Manage processing and controlling of purchase orders, invoices and work orders.
Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance
Responsibility for site operating to the agreed target budget
In conjunction with the Client and the Financial Manager, develop the annual budgets

HSE, Security & Quality Management
Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.
Updating and maintaining official safety documents, liaise with government authorities.
Understand & actively support JLL’s Quality Management program
Support JLL & Clients goals for Sustainability through service and innovation

Additional

**Responsibilities**:
The above is not an exhaustive list of responsibilities, further additional ad hoc duties may be required to support the Account.

Key Performance Measures
Compliance with service provision as detailed in the contract.
Compliance with the Health and Safety responsibilities.
High Customer Satisfaction rating as measured in regular surveys.
Compliance with Best Practice documentation.
Pursue continuous improvement.
Drive and support innovation.

**Skills**:Strong communication skills, leadership, teamwork, analysis, judgement and customer focus.
Planning and organising.
Able to evaluate priorities and adjust as appropriate.
Able to resolve conflict and communicate intentions clearly.
Deliver on time and with high quality results.
A self-starter who possesses intellectual curiosity.
A proven team player at ease with sleeves rolled up approach

**Decision making / complex problem solving**:
Proactively gathers information from appropriate sources.
Probes/considers all of the facts.
Considers other’s perspectives.
Refers to long term plans and goals, draws sound inferences.
Prioritizes key factors.
Acts decisively, promptly and confidently.
Able to operate with limited guidance
Moderate technical knowledge in heating, ventilation and air-conditioning including control strategies.

Competencies
Excellent PC skills, proficient in Microsoft office
Customer focused.
Good communicator - both written and verbal.
Assertive.
Possess cultural awareness and sensitivity

Experience
Mini

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