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Customer Service Advisor and Warehouse Assistant

4 months ago

St LeonardsonSea, United Kingdom TreatBox Full time

**About us**

When someone joins us, we want them to grow with us as the business does, so someone who is willing to muck in shows enthusiasm cares about our brand and enjoys being part of a team

TreatBox, an online gift company is currently recruiting for a Customer Service and Warehouse Assistant to join our growing team.

**Responsibilities**:

- Assist customers with product information, order status, and issue resolution
- Enter and update customer information in the database with accuracy and attention to detail
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend appropriate solutions
- Handle customer complaints or concerns with empathy and problem-solving skills
- Follow company policies and procedures to ensure customer satisfaction

Qualifications:

- Fluent in English, both written and verbal
- Strong data entry skills with a high level of accuracy
- Ability to analyse customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written
- Familiarity with phone etiquette and professional communication

You will need to
- Be organised, committed, and good at time management
- Care about the detail and have high standards
- Have a willingness to ‘muck in’ when it’s busy and stay calm under pressure
- Hard-working self-motivated and able to self-manage.
- Be happy to participate in social media content - Instagram stories etc. (Nothing too crazy, don’t worry)
- The Warehouse is cold in the winter so please be prepared.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits. The company reserves the right to modify the duties or requirements of the position at any time.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £10.49 per hour

Expected hours: 18 - 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Application deadline: 15/04/2024