Service Advisor

6 months ago

St LeonardsonSea, United Kingdom SLM Group Ltd. Full time

An exciting opportunity has arisen for an enthusiastic and ambitious **Service Advisor** at SLM Select Hastings
- **Salary**: £34,000 OTE (£24,000 basic)
- **Exciting benefit package**:

- **Length**: Full Time/Permanent
- **Role**: Service Advisor
- **Location**: SLM Select Hastings

We are looking for someone enthusiastic and motivated to join our Service team as a Service Advisor at SLM Group’s new flagship Used Car Outlet. The role involves guiding the customer throughout their aftersales journey, from booking in their vehicle to liaising with them until their vehicle is ready to collect. Our Service Advisors work alongside our busy workshop team who carry out vehicle services, MOTs and repairs, to ensure that the customer receives excellent customer service throughout.

**The exciting SLM benefits we offer our Service Advisors**:

- Health care
- Mental and physical health support provided by BEN
- Additional holiday for extended service
- Birthday off
- Retail offers and vouchers
- Eligibility to join our car scheme (after a qualifying period)
- Free MOT for employees
- Discounted aftersales, service, repairs and parts
- Company pension scheme

**Key Job Areas of the Service Advisor role**:

- Agree the details of the work to be carried out with the customer.
- Builds rapport and qualifies the customer’s requirements.
- Liaises with the workshop to deliver agreed jobs set.
- Updates the customer throughout the process, and ensures customer satisfaction on completion.
- Works as a full member of the dealership team.

**What we’re looking for in a Service Advisor**:

- Excellent customer service/people skills, delivering skills to high standards.
- Excellent communication, administrative and organisational skills.
- Excellent telephone manner.
- Flexible ‘can do’ approach.
- Ability to work as part of a team.
- Ability to use own initiative and work with minimum supervision.
- Full UK driving licence.

SLM Select Hastings is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia.

**Job Types**: Full-time, Permanent

Pay: Up to £34,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SLM Select - Service Advisor

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